Patient Admissions Officer

MQ Health Pty; Sydney; On-site; AUD 63,000 - 78,000; Full time

Benefits offered by this job

On-site parking

Salary packaging via Maxxia

Cafés on campus

Job summary

MQ Health Pty, Australia’s university-owned healthcare organization, invites applications for two permanent Patient Administration Officer positions at Macquarie University Hospital in North Ryde. These roles can be full-time or part-time, offering pro rata arrangements and a comprehensive salary package with 12% superannuation and salary packaging via Maxxia.

You will be the first point of contact for patients and families, handling bookings, pre-admission, reception, switchboard and inpatient

Qualifications

• Experience in a healthcare reception, bookings or patient administration role, preferably in a private hospital or healthcare setting.
• Strong verbal and written communication skills with empathy and rapport-building ability.
• High level of customer service, professionalism, and attention to confidentiality of personal, medical and financial data.
• Competency with health-related software; experience with TrakCare is an advantage.
• Willingness to work a consistent roster across hospital operating hours.

Responsibilities

• Manage patient bookings, pre-admission processes and appointment coordination, including liaison with specialists’ rooms.
• Admit patients to the hospital and complete all required admission documentation accurately and on time.
• Perform private health fund eligibility checks and support informed financial consent for insured, self-funded and third-party patients.
• Provide front desk reception and maintain the hospital main switchboard, handling enquiries in person and by phone.
• Manage competing priorities in a fast-paced admissions environment while maintaining accuracy and compliance.
• Identify and escalate issues or discrepancies promptly and contribute to a positive, team-focused work environment.

Skills

Healthcare reception experience

Verbal and written communication

Customer service orientation

Organisational skills

Team collaboration

Tools

TrakCare

Job description

Patient Administration Officer

• Appointment Type: Two permanent opportunities (up to 2.0 FTE total), available as full-time or part-time. Please note casual appointments are not available in this recruitment round.
• Salary Package: Administration Level 4, Step 1. From $70,555 base salary per annum (pro rata for part-time), plus 12% superannuation and access to salary packaging via Maxxia (including venue hire, meals, entertainment and novated leasing) to maximise your take home pay.
• The Role: Be the first point of contact for patients and their families, managing bookings, pre-admission, reception, switchboard and inpatient admissions in a private hospital setting.
• Work-Life Balance: A collaborative, well-supported team on a single purpose-built campus with excellent transport links, on-site parking, cafés and green space.
• Grow With Us: Be part of Australia’s only university-owned, academically integrated healthcare organisation , where professional development, ongoing education and career progression are supported and encouraged.

_ Make every patient interaction count, deliver exceptional service at the heart of integrated healthcare _ .

Macquarie University Health is seeking experienced, service-oriented Patient Admissions Officers to join the Patient Services team at Macquarie University Hospital, located on the Wallumattagal Campus in North Ryde. Two permanent positions are available, which can be structured as full-time or part-time, and we are looking for people who want to build a long-term career within a private hospital environment. If you understand the administrative, financial and customer service demands of private healthcare, and you enjoy being the person who sets the tone for a patient’s experience, this is a genuine opportunity to make a meaningful difference from the very first point of contact.

About The Role

The Patient Services team is central to delivering a seamless and positive journey for every patient, supporting key touchpoints including bookings, pre-admission, front desk reception, switchboard and inpatient admissions.

Working in a private hospital, you will manage far more than a booking diary. You will confirm health fund eligibility and funding pathways, support patients to understand their financial position before admission, and ensure every record is accurate and compliant. Working within a collaborative and supportive team, you will liaise closely with clinical and non-clinical colleagues, specialists and their rooms to support the smooth operation of hospital services and uphold a consistently high standard of patient-centred care.

Key areas of responsibility include:

• Managing patient bookings, pre-admission processes and appointment coordination, including liaison with specialists’ rooms.
• Admitting patients to the hospital and completing all required admission documentation accurately and on time.
• Performing private health fund eligibility checks, confirming patient and funding details, and supporting informed financial consent for insured, self-funded, WorkCover and third-party patients.
• Providing front desk reception and maintaining the hospital main switchboard, responding to enquiries in person and over the phone.
• Managing competing priorities in a fast-paced admissions environment while maintaining accuracy in line with legislative and organisational requirements.
• Identifying and escalating issues or discrepancies promptly, and contributing to a positive, professional and team-focused work environment.

About Us

Macquarie University Health is Australia’s first and only fully integrated academic health sciences centre, bringing together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. Our unique model connects clinical care, education and research on a single campus, enabling us to deliver innovative, evidence-based healthcare and outstanding patient experiences. We are proud to be celebrating our 15-year anniversary of excellence in healthcare.

About You

You are a professional and approachable administrator with practical experience in a private hospital or healthcare setting, and you understand how private healthcare differs from the public system. You are detail-oriented, calm under pressure, well-organised and genuinely interested in a stable, ongoing role where you can grow with a team over the long term.

Selection Criteria

• Demonstrated experience in a healthcare reception, bookings or patient administration role, ideally within a private hospital or private practice environment.
• Working knowledge of the private hospital environment, including private health fund eligibility checks, excess and co-payment discussions, informed financial consent, and self-funded, WorkCover and third-party payer pathways.
• Strong verbal and written communication skills, with the ability to build rapport, demonstrate empathy and explain information clearly to patients, families and specialists’ rooms.
• A high level of customer service and professionalism, including the ability to remain calm, accountable and solutions-focused under pressure.
• Competency in health-related software and patient administration systems, with experience in TrakCare considered an advantage.
• Excellent organisational skills, time management and attention to detail when handling personal, medical and financial data, together with the ability to work effectively within a multidisciplinary team and commit to a consistent, ongoing roster across the hospital’s operating hours.

Applications Close: Sunday, 8th November 2026, 11:59pm AEDT

General Enquiries : Please contact Bill Egarchos, Talent Acquisition Consultant at [e-mail]

**Please note that interviews may commence prior to the closing date**

**We reserve the right to progress or not proceed with applications prior to the closing date, and to close the advertisement early if required**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights**

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health.

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

08/11/2026 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our Diversity, Inclusion and Belonging Framework.

Learn More

Discover the unique career opportunities we can offer by visiting our Careers Page.