Duty Manager

Holiday Inn Express Adelaide City Centre; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

Holiday Inn Express Adelaide City Centre is seeking a Duty Manager to lead our front-of-house team and ensure exceptional guest experiences. You will manage operations, maintain brand standards, and step in to resolve issues with a calm, professional approach.

The role involves shift work, including night audits, staff scheduling, and taking responsibility for safety and compliance across the hotel. A proactive, customer-focused leader will thrive here.

Qualifications

• Proven experience within a similar role or capacity.
• Strong Leadership skills in managing teams to drive for results.
• Ability to communicate effectively in spoken and written form.
• Must hold or be able to obtain a First Aid certificate and RSA Certificate.
• Must meet the appropriate legal requirements to work in Australia.

Responsibilities

• Lead the team to deliver exceptional guest experiences while maintaining brand and company standards.
• Schedule and plan activities; delegate tasks to ensure smooth operations.
• Participate in hotel emergency procedures and ensure compliance with safety regulations.
• Communicate clearly and adapt messaging to a variety of guests and staff.
• Collaborate across teams to solve problems and improve service delivery.
• Cover some night shifts and complete the night audit requirements.

Skills

Leadership

Communication

Decision making

Problem solving

First Aid

Job description

We're looking for a Duty Manager, someone smart and considerate - a problem solving genius that takes pride in creating and delivering great customer experiences, you'll lead the team to success, rolling up your sleeves and working side by side to deliver a superior product. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

There will be shift working in this role.

Responsibilities

• Love the brand & be a great ambassador of Holiday Inn Express
• You're a super organized, forward thinking type person: scheduling, activity planning and task delegation are critical to our success - we're depended on by the whole business to consistently deliver the goods.
• Being part of and taking the lead when required in hotel emergency procedures, together with assisting in ensuring the hotel complies with local government regulations concerning safety, and any other regulatory requirements.
• You'll be dealing with a variety of people, so your communication will be adaptable. You'll be a brilliant communicator - consistently clear and concise.
• You'll help us problem solve, as we're still building our business, we have solutions to find - your logical thinking and collaboration with teams across the business will be key.
• You will be required to cover some night shifts and complete the night audit requirements.

Skills & Experience

• Proven experience within a similar role or capacity
• Strong Leadership skills in managing teams to drive for results
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• You're pre-equipped with sound judgement, even under pressure - you'll have a heap of responsibility right off the bat
• You make calm, collected decisions - even when the clock is ticking
• Ideally, you'll have the appropriate qualification or relevant equivalent experience
• You will be required to hold or obtain a First Aid certificate and RSA Certificate
• Must meet the appropriate legal requirements to work in Australia

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

While all applications will be reviewed, only those who meet our criteria will be contacted.

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