Duty Manager — Boutique Hotel Front Office & Guest Services

Quarters at Flinders Hotel; Flinders; On-site; AUD 70,000 - 90,000; Full time

Job summary

Quarters at Flinders Hotel in Flinders, VIC, is seeking a Duty Manager to oversee daily operations across both properties and lead Guest Services and Front Office teams. The role requires hands-on leadership, a proactive approach, and a focus on delivering exceptional guest experiences.

Rotating seven-day roster with full-time hours, offering opportunities for training and development in a beautiful coastal setting on Victoria's Mornington Peninsula.

Qualifications

• Previous experience in hotel front office or accommodation operations, preferably in a supervisory or Duty Manager role.
• Experience with hotel RMS systems is highly regarded.
• Strong communication, organisational and problem-solving skills.

Responsibilities

• Oversee daily front office operations across both accommodation properties.
• Lead and support Guest Services team members, fostering a positive and guest-focused environment.
• Coordinate with Housekeeping to ensure room readiness and presentation standards.
• Manage guest arrivals, departures, reservations and enquiries.
• Handle guest feedback, special requests and operational challenges with confidence and professionalism.
• Monitor room allocations, daily arrivals and departures, and guest requirements.
• Identify opportunities to enhance guest experiences and maximise accommodation revenue.
• Ensure daily administrative tasks, reporting and operational procedures are completed accurately.
• Support the General Manager with staff training and ongoing operational improvements.

Skills

Guest services

Leadership

Communication

Problem-solving

Organisational skills

Tools

RMS

Job description

Quarters at Flinders Hotel in Flinders, VIC, is seeking a Duty Manager to oversee daily operations across both properties and lead Guest Services and Front Office teams. The role requires hands-on leadership, a proactive approach, and a focus on delivering exceptional guest experiences.

Rotating seven-day roster with full-time hours, offering opportunities for training and development in a beautiful coastal setting on Victoria's Mornington Peninsula.