Hotel Duty Manager

The Ville; Townsville City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Uniforms provided

Free parking

Employee Assistance Program

Paid parental leave

Corporate health insurance discount

Job summary

The Ville Resort-Casino in Townsville, together with Ardo, seeks a Hotel Duty Manager to oversee daily hotel operations and guest experiences across both properties, ensuring service excellence and seamless front office administration. You will supervise the Front Office team, assist with forecasts, reporting, rostering and timesheets, and liaise with guests requiring managerial attention.

This role rewards strong leadership, attention to detail, and a proactive approach to customer service,

Qualifications

• Experience in Hotel Front Office Operations.
• Experience leading hospitality teams in large organisations.
• Excellent verbal and written communication.
• Knowledge of relevant regulations.

Responsibilities

• Oversee day-to-day hotel operations and admin.
• Supervise Front Office team and rostering.
• Liaise with guests requiring managerial attention.
• Assist forecasts, reporting and timesheets.

Skills

Front Office Ops

Team Leadership

Communication

Regulatory Compliance

Education

Business or Hospitality-related degree

Tools

Opera Cloud

Job description

Are you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests? Are you a dynamic and experienced hospitality professional looking to take the next step in your career? We have exciting opportunities for a Hotel Duty Manager to join our team and play a crucial role in ensuring exceptional guest experiences across both The Ville Resort-Casino and Ardo.

The Role

As the Hotel Duty Manager, you will contribute to the day-to-day operation and administration of the Hotel Department, including supervising the Front Office team. You will liaise with customers who request Managerial attention ensuring a positive experience, assist in the preparation of Front Office forecasts, reporting, rostering and timesheets and ensure that you remain abreast of all current promotions, activities and events within the Hotel and Casino.

About You

• Previous experience and an understanding of Hotel Front Office Operations
• Open Queensland Driver's License is Preferred
• Tertiary qualification in a Business-related discipline preferred
• Experience in leading professional hospitality teams within large corporate organisations, or site property
• Demonstrated ability in developing productive relationships and managing and driving change
• Excellent verbal and written communication skills
• Understanding of relevant legislation and regulations
• Experience with a property management system, in particular Opera Cloud is highly desirable.
• Extremely high attention to detail.
• Time management skills with the ability to multitask.

Why join us

• Work across our two properties, The Ville Resort-Casino, the region’s premier destination for dining, events and entertainment as well as the region’s newest luxury hotel; Ardo.
• Idyllic location in tropical North Queensland
• Penalties apply on weekends, late nights and public holidays.
• Uniforms supplied and laundered.
• Free car parking.
• Employee Assistance Program.
• Corporate discount on health insurance.
• Paid Parental Leave.
• Generous discounts across Morris Group

About Us

The Ville is tropical North Queensland's premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations.

Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland's premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It's sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.

Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to Morris Hospitality, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.

We're on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focusses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.

Please note: Applicants must have eligible working rights in Australia.