Duty Manager/ Gaming Lead

Kpat Hotels; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Metropole is seeking an experienced Duty Manager/Gaming Lead at our Townsville venue to oversee gaming operations and drive commercial performance. You will lead from the front, ensuring high standards, compliance, and exceptional guest experiences in a high-volume hospitality setting, with a focus on revenue growth and team development.

Join Kpat Hotels, a growing Queensland hospitality group, and help shape memorable experiences at The Metropole, while supporting the Venue Manager and

Qualifications

• Strong commercial understanding of gaming performance (essential)
• Knowledge of Queensland gaming compliance and responsible gambling requirements (essential)
• Experience managing a large and diverse team
• Experience working in a high-volume environment
• Exceptional product knowledge and ability to drive consistency and excellence
• RSA and RSG certifications (essential)
• RMLV and Approved Manager credentials (preferred)

Responsibilities

• Take ownership of gaming operations within the venue and drive commercial results
• Lead from the front to ensure smooth operation and high compliance standards
• Maximise gaming room performance through revenue growth and patron retention
• Develop staff around product knowledge, service skills and guest relationships

Job description

The Metropole has always been where great stories begin.

For generations, we were the first stop for sailors stepping off boats and the last for those setting sail. Miners, railway workers, mariners, they all found their way through our doors. Through boom times and rough seas, we've been a familiar face on a changing waterfront.

Now, newly renovated and ready for its next chapter, The Metropole is your iconic, heritage-listed neighbourhood hotel serving up panoramic views of the marina, Magnetic Island and Castle Hill. The ultimate backdrop from morning 'til night. The perfect place to drop in for a quick one or stay all afternoon.

The Metropole team is growing and we're seeking an experienced Duty Manager/Gaming Lead to oversee gaming operations and drive commercial performance within a high-volume hospitality environment.

Key Responsibilities

As the lead Gaming Manager, you will take ownership of gaming operations within venue; working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

Reporting directly to the Venue Manager, you will lead from the front and set high standards, ensuring the smooth operation of the venue. Your primary focus will be to maximise gaming room performance through revenue growth, increased patron visitation and retention and outstanding customer engagement. You will inspire and develop your team to deliver exceptional service; creating a welcoming environment that encourages repeat visitation and long-term patron loyalty.

What We're Looking For

To succeed in this role you will be a passionate hospitality professional who understands what being hands-on means. Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member is essential including:

Strong commercial understanding of gaming performance and KPIs (essential)

Sound knowledge of Queensland gaming compliance and responsible gambling requirements (essential)

Experience managing a large and diverse team

Experience working in a high-volume environment

Exceptional product knowledge and ability to drive consistency and excellence

Business and operational acumen

Skills to develop staff around product knowledge, service skills, team culture and guest relationships

RSA and RSG certifications (essential)

RMLV and Approved Manager credentials (preferred, but not essential)

If you are a true hospitality worker with a love for exceptional customer service and guest relationships and you have full availability for weekends and late-night shifts this role is for you.

About Kpat Hotels

Founded in 2020 by Kenneth Wagner, Kpat Hotels is building a portfolio of contemporary accommodation, restaurants, bars and pubs across Queensland. Each venue is shaped by its location and designed to create places local people feel proud of. Places for memorable stays, milestone celebrations, weekends away or simply enjoying great food and good company.

Our approach is hands on. We invest in, develop, construct and operate our venues, allowing ideas to move from concept to opening with a clear vision. From interior design and brand identity through to the guest experience on the floor, we believe the details matter. The goal is always the same. To create venues that feel considered, welcoming and enrich the fabric of their community.

Hospitality, for us, is about how people feel when they walk through the door. The warmth of the welcome, the energy of the room and the memories people take away. With venues operating and more in development, Kpat Hotels continues to grow across Queensland.

We look forward to welcoming passionate people who want to help create great places and memorable experiences for our guests and communities

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .