Hospitality Operations Manager - Lead Guest Experience

Merivale; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Staff cellar

Exclusive monthly perks

Paid parental leave

Career growth

Job summary

Merivale is seeking an Operations Manager for The Vic on the Park in Sydney. This role guides the business, develops future leaders, and delivers a world-class guest experience across a renowned venue within Merivale's portfolio.

Based in Marrickville (The Vic), you will embed yourself in the team and community, leading operations to consistently create magical moments for every guest. You will work with passionate hospitality professionals in one of Merivale’s iconic locations.

Qualifications

• Deliver exemplary guest experience with warm, professional execution.
• Lead and coach a diverse team focused on guest experience, community, and sales.
• Drive department financial results with revenue initiatives and strong controls.
• Develop product knowledge with chefs to ensure team expertise.
• Create a healthy working environment: enjoyable, educational, results-driven, respectful.

Skills

Guest experience

Team leadership

Coaching

Financial management

Product knowledge

Staff development

Job description

Merivale is seeking an Operations Manager for The Vic on the Park in Sydney. This role guides the business, develops future leaders, and delivers a world-class guest experience across a renowned venue within Merivale's portfolio.

Based in Marrickville (The Vic), you will embed yourself in the team and community, leading operations to consistently create magical moments for every guest. You will work with passionate hospitality professionals in one of Merivale’s iconic locations.