Hospitality Operations Manager

4 Pines Brewing Company; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

4 Pines Brewing Company in Sydney is seeking a Hospitality Operations Manager to lead three venues: 4 Pines Manly, Truck Bar and Torquay. You will coach Venue Managers, drive performance and deliver exceptional guest experiences.

You will partner with Marketing, Sales, People & Culture and other stakeholders to create activations, manage budgets and ensure safety, licensing and compliance across the portfolio. Regular interstate travel is expected.

Qualifications

• An experienced hospitality operator with a strong track record of leading Venue Managers and management teams.
• A hands-on and visible leader who enjoys coaching people and building capability.
• Commercially astute, with experience managing budgets, revenue, labour, costs and overall business performance.
• Passionate about hospitality, brand experiences, and outstanding customer service.
• A strong communicator and natural connector who can build trusted relationships across a broad stakeholder group.
• Experienced in liquor licensing, food safety and operational compliance.
• Able and willing to travel interstate regularly.

Responsibilities

• Lead and develop Venue Managers, building a fun, inclusive and high-performing culture across the team
• Set clear expectations and drive accountability across the portfolio
• Deliver sustainable revenue growth, profitability and strong commercial performance
• Support venues to execute annual plans and key business priorities
• Create activations and new revenue opportunities that increase visitation, spend and engagement
• Uphold 4 Pines brand standards across all venues, ensuring the customer experience, presentation and operations consistently reflect the brand
• Partner with Marketing, Sales, People & Culture and other key stakeholders
• Improve operational efficiency through consistent systems, technology and smarter ways of working
• Maintain high standards across safety, compliance, and licensing
• Challenge existing ways of working and encourage continuous improvement

Job description

At 4 Pines, we're all about great beer, great food and even better people. We're looking for a Hospitality Operations Manager to lead three iconic venues in our hospitality portfolio: 4 Pines Manly, 4 Pines Truck Bar and 4 Pines Torquay.

Working closely with our Venue Managers, you'll support, coach and develop high-performing teams, bring fresh ideas to life and help deliver the kind of guest experience that leaves a lasting impression on our guests.

This role is also a part of the wider hospitality network in the Asahi Beverages family, which means access to a network of talented and passionate hospitality professionals who take what we do seriously, but never take ourselves. Whether it's crafting memorable experiences, supporting our communities or sharing a great beer with mates, we're here to brew better moments together.

Key responsibilities

• Lead and develop Venue Managers, building a fun, inclusive and high-performing culture across the team
• Set clear expectations and drive accountability across the portfolio
• Deliver sustainable revenue growth, profitability and strong commercial performance
• Support venues to execute annual plans and key business priorities
• Create activations and new revenue opportunities that increase visitation, spend and engagement
• Uphold 4 Pines brand standards across all venues, ensuring the customer experience, presentation and operations consistently reflect the brand
• Partner with Marketing, Sales, People & Culture and other key stakeholders
• Improve operational efficiency through consistent systems, technology and smarter ways of working
• Maintain high standards across safety, compliance, and licensing
• Challenge existing ways of working and encourage continuous improvement

About you

• An experienced hospitality operator with a strong track record of leading Venue Managers and management teams
• A hands-on and visible leader who enjoys coaching people and building capability
• Commercially astute, with experience managing budgets, revenue, labour, costs and overall business performance
• Passionate about hospitality, brand experiences, and outstanding customer service
• A strong communicator and natural connector who can build trusted relationships across a broad stakeholder group
• Experienced in liquor licensing, food safety and operational compliance
• Able and willing to travel interstate regularly