Hospitality Manager

AVC Operations Pty Limited; Whitsunday Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounts across 260+ venues in AU/NZ

Career development opportunities

Ownership of gaming operations in an/​

Job summary

AVC Operations Pty Limited – Airlie Beach QLD is seeking a Gaming Manager to own the gaming operations at the venue. You will lead daily gaming activity, drive revenue, and ensure high compliance and guest experience standards.

You will implement promotions, mentor the team, and work closely with the Venue Manager to achieve strong commercial results while upholding responsible gambling practices.

Qualifications

• Experience as Gaming Manager or senior gaming team member.
• Strong understanding of gaming KPIs and revenue drivers.
• Knowledge of Queensland gaming compliance and responsible gambling.
• Proven ability to lead, coach and develop a team.
• Excellent communication and customer-service skills.
• Willingness to work peak periods including evenings/weekends.

Responsibilities

• Lead daily gaming operations and maintain strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and guest engagement initiatives.
• Ensure compliance with Queensland gaming legislation and responsible gambling.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage operational audits, cash controls and reporting.
• Recruit, train, coach and develop gaming team members.
• Collaborate with Venue Manager and leadership team.
• Deliver a welcoming and responsible guest experience.

Skills

Leadership

Customer service

Communication

Attention to detail

Education

Queensland RSA certification

Queensland RSG certification

RMLV approval

Approved Manager approval

Gaming Nominee licence

Job description

AVC Operations Pty Limited – Airlie Beach QLD

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.

We currently have opportunities at:

Airlie Beach Hotel | Reef Gateway

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

What's on offer?

• Competitive salary + Super
• Discounts across 260+ venues in Australia and New Zealand
• Genuine investment in your development and career progression
• The opportunity to take ownership of gaming operations within an established venue
• Support from experienced venue and operational leadership teams

About the role

As Gaming Manager, you'll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence
• Driving gaming revenue, performance and agreed KPIs
• Reviewing results and identifying opportunities to improve performance
• Supporting gaming promotions and customer engagement initiatives
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements
• Maintaining harm-minimisation and self-exclusion procedures
• Managing operational audits, cash controls and reporting
• Recruiting, training, coaching and developing gaming team members
• Working closely with the Venue Manager and broader leadership team
• Delivering a welcoming and responsible experience for every guest

About you

You'll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member
• Strong commercial understanding of gaming performance and KPIs
• Sound knowledge of Queensland gaming compliance and responsible gambling requirements
• Proven ability to lead, coach and develop a team
• Strong communication, organisation and customer-service skills
• A hands-on leadership style
• Flexibility to work peak trading periods, including evenings and weekends
• Current Queensland RSA and RSG certificates
• Current RMLV and Approved Manager approval, or willingness to obtain them
• A current Gaming Nominee licence, or eligibility and willingness to obtain it
• Customer Liaison Officer experience is desirable but not essential

If you're an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we'd love to hear from you.

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.