Hospitality All Rounder

Accor; Douglas Shire; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Membership - discounts on

Family & Friends Discounts

ALL Loyalty Program

Accor Academy and Typsy training

Global Accor network opportunities

Job summary

Peppers Beach Club in Port Douglas seeks a Hospitality All Rounder - Front Office to assist guests from initial inquiry to checkout. You will manage reservations, provide expert room availability and rates, and suggest upgrades with a friendly, knowledge-driven approach.

In this role you’ll be the guest's first contact, solve issues, and ensure a memorable stay. A flexible schedule including evenings and weekends is common in hospitality roles at this property.

Qualifications

• Customer service-focused with excellent communication.
• Experience as GSA/Reservations/Concierge preferred.
• Ability to handle flexible shifts including evenings and weekends.

Responsibilities

• Manage reservations via phone, email, and online platforms with accurate rates and offers.
• Be the first point of contact for guests and suggest local activities.
• Allocate rooms based on guest preferences and availability.
• Handle payment transactions accurately and securely.
• Suggest upgrades and fulfill guest requests to enhance stays.
• Maintain detailed reservation records for smooth check-ins/outs.
• Resolve guest complaints to turn challenges into positives.

Skills

Customer service

Communication skills

Team player

Problem-solving

Flexibility

Tools

Property management systems

Job description

Peppers Beach Club

situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen. When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise!

Purpose

As a Hospitality All Rounder - Front Office, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional local knowledge ensuring our guests have a memorable stay.

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions and suggesting local activities
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
• Facilitate the resolution of guest complaints, transforming challenges into opportunities

Skills And Experience

• Customer service-oriented with exceptional communication skills
• Previous experience in a similar role in the hospitality industry as GSA, Reservations or Concierge is preferred
• Proficiency in using reservation and property management systems is a plus
• Problem-solving skills and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to go the extra mile
• Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.