Hospital Patient Support & Admin Liaison

Hunter New England Local Health District; Newcastle; Presencial; AUD 69.000 - 72.000; Jornada completa

Descripción de la vacante

John Hunter Hospital is seeking an Administrative Officer Level 2 to support surgical services with efficient admin and clerical work. This temporary full-time role offers 38 hours per week and a remuneration range of AUD 69,272 to AUD 71,570 per year. Applications close Nov 5.

You will be the first point of contact and handle patient records, data entry, and coordination across departments. Join a collaborative team and help ensure smooth operation of the ward by providing compassionate patient

Formación

• Experience in administrative or customer service roles is preferred but not essential.
• Excellent communication with patients, families and healthcare professionals.
• Strong organisational and data entry skills.

Responsabilidades

• First Point of Contact: Serve as the initial contact for the wards by responding to phone calls, emails, and patient inquiries.
• Family Support: Assist families with questions, offering information and support regarding the care of their loved ones.
• Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department (CID) for scanning into patient files.
• Collaboration: Work closely with various departments and staff, including the Nurse Unit Managers, nursing staff, clinicians, allied health professionals, the Clinical Support Officers, and other administrative personnel.
• Appointment Scheduling: Arrange follow-up appointments for patients.
• Data Entry: Ensure accurate data entry on the patient journey board and EPIC system.

Conocimientos

Empathy

Communication

Organisational skills

Attention to detail

Team player

Problem solving

Customer service

Herramientas

EPIC system

Descripción del empleo

John Hunter Hospital is seeking an Administrative Officer Level 2 to support surgical services with efficient admin and clerical work. This temporary full-time role offers 38 hours per week and a remuneration range of AUD 69,272 to AUD 71,570 per year. Applications close Nov 5.

You will be the first point of contact and handle patient records, data entry, and coordination across departments. Join a collaborative team and help ensure smooth operation of the ward by providing compassionate patient