Critical Care Administration Officer – Patient-Focused

Hunter New England Local Health District; Newcastle; On-site; AUD 51,000 - 53,000; Full time

Job summary

Hunter New England Local Health District is seeking an Administration Officer to support John Hunter Hospital and its Critical Care team. The role focuses on patient data accuracy, efficient administrative processes, and compassionate service for patients and families.

The position is permanent, with full-time or part-time options, offering a structured induction and ongoing support in a busy hospital environment. You will work to ensure smooth day-to-day operations and high-quality patient care.

Qualifications

• Strong communication and customer service.
• Good computer literacy and accurate data entry.
• Excellent organisation and time management.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, empathetic and confidential approach to work.
• Calm and adaptable in a busy healthcare setting.

Responsibilities

• Registering patients and updating patient details and records.
• Managing telephone calls, enquiries and general administrative requests.
• Supporting patient admissions, transfers and discharges.
• Communicating professionally and compassionately with patients, families and clinical staff.
• Completing accurate data entry and maintaining up-to-date records.
• Protecting patient privacy and maintaining confidentiality at all times.

Skills

Communication skills

Customer service

Computer literacy

Data entry

Organisation

Prioritisation

Professionalism

Adaptability

Job description

Hunter New England Local Health District is seeking an Administration Officer to support John Hunter Hospital and its Critical Care team. The role focuses on patient data accuracy, efficient administrative processes, and compassionate service for patients and families.

The position is permanent, with full-time or part-time options, offering a structured induction and ongoing support in a busy hospital environment. You will work to ensure smooth day-to-day operations and high-quality patient care.