Experienced Full-Time Front Desk Receptionist - Crows Nest

Contour Cosmetic Clinics; Sydney; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Team-spirited co-workers

Encouraging leadership

Discounted room rates on hotels

Discount on food and beverages atMarri

Recognition programs

Wellbeing & mindfulness programs

Paid birthday leave

Training and development

Job summary

Marriott International in Sydney, NSW is seeking an experienced Full Time Front Desk Receptionist to deliver exceptional hospitality at our property. You will welcome guests, manage reservations, and coordinate with housekeeping to ensure rooms are ready.

You will process payments, answer calls, handle inquiries, and maintain professional appearance in line with Marriott standards. Australian working rights and required certificates apply; this role emphasizes service and teamwork in a

Qualifications

• Experience in front desk or receptionist role is advantageous.
• Must be able to handle payments and guest inquiries with courtesy.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Handle payments including room charges, cash, checks, debit or credit.
• Process check-outs and resolve late/disputed charges.
• Answer and document guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Explain parking procedures and coordinate bell/valet staff as needed.
• Provide guests with directions and information about the property and local area.
• Run daily reports and ensure accuracy of arrivals/departures.
• Complete cashiering and closing reports in the system.
• Balance cash, process bank drops, and comply with accounting specs.
• Follow safety, security, and company policies; maintain confidentiality.
• Greet guests, anticipate service needs, assist guests with disabilities, and show appreciation.

Skills

Customer service

Communication skills

Professionalism

Attention to detail

Teamwork

Problem solving

Job description

• What Experienced Full Time Front Desk Receptio...

• Energising motivation - its infectious - no job is too big or too small
• A passion for the industry, a want to be the best in service
• Australian Working Rights
• New South Wales Responsible Service of Alcoholcertificate/card

POSITION SUMMARY

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivations

• Team-spirited co-workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Paid birthday leave
• Training and development

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and