Beverage & Food Supervisor (2930 & WETDeck)

W Hotels; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hotel room discounts

Marriott training programs

F&B discounts

Wellbeing programs

Employee assistance program

Great Places to Work

Job summary

W Sydney is seeking a hands-on supervisor to oversee daily hospitality operations on the floor, uphold sanitation standards and assist talent during peak service periods.

The role focuses on delivering luxury guest experiences, identifying training needs, and driving team performance while coordinating inventories and stock. This on-site position requires strong leadership and exceptional guest relations skills.

Qualifications

• Experience in daily supervision of hospitality operations.
• Strong guest service focus with proactive problem solving.
• Ability to train and mentor talent during peak periods.

Responsibilities

• Lead on-floor guest hospitality and uphold brand standards.
• Identify training needs and implement development plans.
• Foster a positive team culture to boost performance.
• Communicate effectively to enable peak performance.
• Coordinate teams to meet guest needs and expectations.
• Complete scheduled inventories and stock requisitions.
• Welcome guests per standards and assist guests with disabilities.
• Monitor dining rooms for seating, service, safety and guest well-being.
• Submit work orders for maintenance repairs.
• Visually inspect tools and equipment for defects.

Skills

Guest relations

Leadership

Communication

Training

Job description

Additional Information

Job Number 26129337

Job Category Food and Beverage & Culinary

Location 31 Wheat Road, Sydney New S 2000, Australia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

About The Role

Plays a significant role in the daily supervision of the operations and the team, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan. Additional responsibilities include, but are not limited to;

• Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Reiterate and identify training needs for brand standards to ensure consistency, quality, and luxury service is delivered to all our guests
• Foster a positive and fun culture for the team to improve team relationships and performance
• Communicate effectively with the team so they can perform at their best
• Ensure Talent are working together collaboratively to meet and anticipate guests needs
• Complete scheduled inventories and stock and requisition necessary supplies
• Welcome and acknowledge all guests according to hotel standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.