Frontline Case Worker – Immediate Housing Response

Family and Disability Services; Gold Coast City; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

12 weeks parental leave

Professional development

Job summary

UnitingCare Queensland is seeking a Case Worker for the Gold Coast Homelessness Service – Immediate Housing Response (IHR) program, based in Southport. This full-time frontline role focuses on delivering trauma-informed, client-centred case management to individuals and families experiencing homelessness.

Role requires strong communication, IT literacy, and ability to work in a fast-paced team. Competitive hourly rate with superannuation and salary packaging options; opportunities for

Qualifications

• Client-centred, strengths-based case management.
• Ability to triage and respond in crisis situations.
• Strong written communication and IT skills for documentation.

Responsibilities

• Deliver client-centred, trauma-informed case management.
• Support individuals and families experiencing homelessness to achieve housing outcomes.
• Collaborate with multidisciplinary teams and external services.

Skills

Australian Driver's Licence

Trauma-informed approach

Client engagement

Education

Bachelor Degree in Human Services related field

Cert IV Community Services

Working with Children Check (Blue Card)

Tools

IT systems & databases

Job description

UnitingCare Queensland is seeking a Case Worker for the Gold Coast Homelessness Service – Immediate Housing Response (IHR) program, based in Southport. This full-time frontline role focuses on delivering trauma-informed, client-centred case management to individuals and families experiencing homelessness.

Role requires strong communication, IT literacy, and ability to work in a fast-paced team. Competitive hourly rate with superannuation and salary packaging options; opportunities for