Case Worker

Family and Disability Services; Gold Coast City; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

12 weeks parental leave

Professional development

Job summary

UnitingCare Queensland is seeking a Case Worker for the Gold Coast Homelessness Service – Immediate Housing Response (IHR) program, based in Southport. This full-time frontline role focuses on delivering trauma-informed, client-centred case management to individuals and families experiencing homelessness.

Role requires strong communication, IT literacy, and ability to work in a fast-paced team. Competitive hourly rate with superannuation and salary packaging options; opportunities for

Qualifications

• Client-centred, strengths-based case management.
• Ability to triage and respond in crisis situations.
• Strong written communication and IT skills for documentation.

Responsibilities

• Deliver client-centred, trauma-informed case management.
• Support individuals and families experiencing homelessness to achieve housing outcomes.
• Collaborate with multidisciplinary teams and external services.

Skills

Australian Driver's Licence

Trauma-informed approach

Client engagement

Education

Bachelor Degree in Human Services related field

Cert IV Community Services

Working with Children Check (Blue Card)

Tools

IT systems & databases

Job description

Case Worker | Immediate Housing Response | Southport Employment Term: Full-time, max term until 15 February 2027 Location: Based at Southport Remuneration: $46.70 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare Queensland. Are you looking to grow your skills across Family and Domestic Violence, Child Protection, Family Support, Alcohol and Other Drugs, Mental Health, and Homelessness? If you’re passionate about making real change where it matters most, we’ve got you covered. We are currently seeking a motivated and compassionate Case Worker to join our Gold Coast Homelessness Service – Immediate Housing Response (IHR) program, based at our Southport site. This is a dynamic, frontline role where no two days are the same and your work has a direct, meaningful impact on people’s lives.

Your part in our UnitingCare team

As a Case Worker, you will support single people, couples, and families experiencing primary homelessness, delivering client-centred, strengths-based and trauma-informed case management. Our clients often experience complex and intersecting challenges, so experience or knowledge in domestic and family violence, child protection, AOD, and mental health is desirable alongside essential case management experience. You’ll work alongside clients during times of crisis, helping them maintain emergency motel accommodation while supporting them to work towards their goals and secure longer-term housing outcomes. If you’re a passionate team player who wants to deepen your practice, work across diverse service domains, and be part of a service that truly makes a difference, we’d love to hear from you.

What makes a difference for us? This role suits someone who can think on their feet, triage effectively, and remain adaptable in a fast-paced environment. You’ll balance autonomy with teamwork, working closely with a supportive and experienced group of professionals who are committed to best practice and shared learning. You will have access to a range of senior practitioners for professional development and support, alongside monthly in-house supervision and ongoing sector training. Uniting Care prides itself on its strong commitment to professional development and internal career progression. You’ll use your strong communication and rapport-building skills to assess needs, strengths, safety, and risk, and to collaboratively develop and implement holistic case plans. Strong written communication and IT skills are also key, as you’ll navigate a range of databases and administrative tasks to ensure high-quality service delivery and accountability.

Requirements

• Cert IV Community Services related field.
• Australian Drivers Licence.
• QLD Working with Children Check - Blue Card.
• Ideally, you'll have completed or be working towards a Bachelor Degree in a Human Services related field.

Benefits and Perks

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• Watch the video via the following link: SalaryPackagingExplained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Child Safe & Child Friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Commitment to Safeguarding

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to ensuring our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

We are the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.