Homebuyer Experience Specialist

Stockland; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Stockland in Queensland seeks a customer-focused Home Specialist to guide homebuyers from finishes to handover within the Halcyon community, on a 12-month fixed-term parental leave contract.

Based across Sunshine Coast and Moreton Bay, you will collaborate with sales, construction and community teams to create seamless experiences, coordinate design appointments, manage site visits and keep customers informed.

Qualifications

• Experience in customer service, customer care or administration
• Experience in property, construction or design preferred but not required
• Strong administration and organisational skills with the ability to manage multiple priorities and customer touchpoints.
• An eye for colour, design and detail, with an interest in helping customers make selections for their new home.
• Confidence engaging with customers and stakeholders, delivering clear communication and positive outcomes.

Responsibilities

• Join Stockland Communities' Halcyon business, supporting homebuyers through every stage of their new home journey while delivering exceptional customer experiences.
• This is based across our Sunshine Coast and Moreton Bay communities, partnering closely with sales, construction and community teams to create seamless customer experiences.
• Coordinate design and colour selection appointments, organise site visits, provide build updates and manage customer documentation throughout the construction process.
• Build strong relationships with homebuyers, answer questions, resolve issues and ensure customers always know what comes next in their journey.
• Support homeowner handovers, community events and customer engagement activities that contribute to homeowner delight, advocacy and referrals.

Skills

Customer service

Administration

Communication

Attention to detail

Colour/design awareness

Job description

Stockland in Queensland seeks a customer-focused Home Specialist to guide homebuyers from finishes to handover within the Halcyon community, on a 12-month fixed-term parental leave contract.

Based across Sunshine Coast and Moreton Bay, you will collaborate with sales, construction and community teams to create seamless experiences, coordinate design appointments, manage site visits and keep customers informed.