Home Support Officer

Uniting; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Career development opportunities

Wellbeing programs

Job summary

Uniting NSW.ACT is seeking a proactive Home Support Officer for our Haberfield mental health residential home. The role focuses on administration plus roster coordination to ensure resident and staff needs are met efficiently.

You will work closely with management and care teams, delivering front-of-house service and ensuring accurate records while supporting rosters and daily operations in a respectful environment.

Qualifications

• Demonstrated roster management experience is essential.
• Certificate III/IV in Business Administration or related discipline, or equivalent.
• Experience in mental health residential or aged care settings is highly regarded.

Responsibilities

• Manage and maintain staff rosters to support safe operation of the home.
• Coordinate roster changes, staff leave, and shift coverage.
• Monitor staffing requirements and resolve roster issues with managers and staff.
• Provide day-to-day administrative support to management and residential team.
• Deliver welcoming, professional front-of-house service to residents and families.
• Maintain accurate records and client information with privacy compliance.
• Assist with meetings, appointments and general office administration.
• Build positive relationships with residents, families and stakeholders.

Skills

Roster management

Organisational skills

Communication

Confidentiality

MS Office

Teamwork

Education

Admin cert

Tools

Rostering software

Microsoft Office

Electronic records

Job description

Home Support Officer

Mental Health Residential Facility | Haberfield

Uniting Annesley is looking for a vibrant, organised and engaging Home Support Officer to join our team at our Mental Health residential facility in Haberfield.

Are you an experienced administrator who understands the unique environment of a mental health residential home?

Do you have strong roster management experience and enjoy working with people from diverse backgrounds?

We are looking for someone who is warm, approachable and highly organised, with the confidence to work in a busy residential mental health environment. This is a hands-on administration role where your ability to coordinate rosters, communicate effectively and support the day-to-day operation of the home will make a genuine difference to our residents, staff and families.

About the opportunity

As the Administration & Roster Coordinator, you will play an important role in supporting the smooth and effective operation of our mental health home.

Working closely with the management and care teams, you will provide high-quality administrative support while coordinating staff rosters and helping ensure the home is appropriately staffed to meet the needs of our residents.

You will be a key point of contact for staff, residents, families, visitors and other stakeholders, contributing to a welcoming, respectful and inclusive environment.

Importantly, applicants must have:

• Demonstrated experience in staff roster management, including preparing, coordinating and maintaining rosters
• Experience working with changing staffing requirements, leave, absences and shift coverage
• An understanding of the needs and complexities of supporting people living with mental health conditions
• The ability to work calmly, professionally and respectfully in a sometimes fast-paced environment

Key responsibilities

• Manage and maintain staff rosters to support the safe and effective operation of the home.
• Coordinate roster changes, staff leave, unplanned absences and shift replacements.
• Monitor staffing requirements and work collaboratively with managers and staff to resolve roster issues.
• Ensure roster information is accurate, current and communicated effectively to relevant staff.
• Provide day-to-day administrative support to the management and residential team.
• Deliver welcoming and professional front-of-house service to residents, families, staff, visitors and external stakeholders.
• Maintain accurate records, documentation and client information in accordance with privacy and confidentiality requirements.
• Support enquiries, appointments, bookings, purchasing, correspondence and general office administration.
• Assist with staff communication and the coordination of meetings and other activities within the home.
• Build positive relationships with residents, staff, families and community stakeholders.
• Communicate respectfully and effectively with people from diverse backgrounds and with varied needs.
• Support the management team with reporting, documentation and compliance requirements.
• Promote the rights, dignity, privacy and choice of residents.
• Contribute to continuous improvement and the delivery of a high-quality, person-centred service.
• Ensure administrative practices are consistent with relevant policies, procedures, legislation and quality standards.

Qualifications / Requirements

• Certificate III or IV in Business Administration, Health Administration, Community Services or a related discipline, or equivalent relevant experience.
• Demonstrated experience in roster management is essential.
• Previous experience working in a mental health residential home/facility is essential.
• Previous experience in aged care, mental health, disability, community services or another residential care environment is highly regarded.

Skills & experience

We are looking for someone who has:

• Proven experience managing staff rosters in a residential care environment
• Strong organisational skills and exceptional attention to detail.
• The ability to manage competing priorities and work effectively in a busy environment.
• Excellent written and verbal communication skills.
• The confidence to communicate with staff, residents, families and external stakeholders.
• Strong problem-solving skills and the ability to respond quickly to staffing and operational issues.
• Experience managing confidential and sensitive information.
• Experience using client-management, rostering or workforce management systems.
• Strong computer skills, including Microsoft Office, email and electronic record systems.
• The ability to work independently while also being a collaborative member of the team.
• A calm, respectful and person-centred approach when working with residents experiencing mental health challenges.

What we offer you

• Maximum allowable salary packaging to pay less tax, including up to $18,550 tax-free, plus regional benefits and parking.
• Opportunities to develop your career within a large and diverse organisation.
• Access to discounts and cashback programs with major retailers.
• Wellbeing programs, including a confidential Employee Assistance Program available to you and your family.
• A supportive and inclusive workplace where your contribution is valued.
• Opportunities to make a meaningful difference in the lives of people living in a residential mental health environment.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.

Our purpose is to inspire people, enliven communities and confront injustice.

Empowered by diversity

At Uniting, inclusion isn't just something we value – it's how we work. Our culture and practice reflect the vibrant diversity of our colleagues, residents and the communities we serve.

We welcome people from diverse backgrounds and encourage applications from people who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.

Please know that employment with Uniting will require a National Police Check and Reference Checks.