Residential & TAC - Client Admin Officer

Uniting NSW.ACT; Unanderra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Flexible hybrid working

Fitness Passport

Extra annual leave

Employee discounts

Job summary

Uniting NSW.ACT is seeking a Client Administration Officer in Unanderra to support the Finance team with client administration, accounts and Medicare funding processes. This role involves handling sensitive conversations, data entry, and cross‑team collaboration to resolve enquiries and maintain accurate records.

You will engage with clients, families and representatives by phone and email, explain invoices clearly, and support contracts and documentation.

Qualifications

• Previous administration or customer service experience, ideally within health, aged care, finance or a similar environment
• Confidence speaking with people over the phone, including when conversations are challenging or sensitive
• Genuine customer-service mindset with calm, respectful, empathetic approach
• Ability to explain invoices, fees, payments and changes to charges clearly
• Strong problem-solving skills to resolve account discrepancies and charging issues
• Excellent attention to detail and a high level of accuracy
• Strong data entry skills with high efficiency and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and follow enquiries through to resolution
• Comfort dealing with difficult or emotional situations and communicating with clients and authorised representatives
• Ability to work collaboratively with internal teams to resolve client account and billing enquiries
• Willingness to learn new systems and processes quickly

Responsibilities

• Processing client admissions, departures, leave, funding changes and other client events
• Entering and maintaining accurate client information across finance and related systems
• Responding to client and service enquiries by phone and email
• Assisting with client accounts, including rejected payments, overdue accounts, refunds and accommodation payments
• Processing and monitoring Medicare events and subsidy-related information
• Supporting the preparation, execution and filing of client contracts and documentation
• Maintaining accurate client records and ensuring documentation is appropriately filed
• Liaising with Service Managers, administration teams and other Finance teams to resolve enquiries
• Providing general administration and database support
• Assisting other team members during periods of leave or increased workload

Skills

Administration

Customer service

Phone communication

Empathy

Data entry

Attention to detail

Multitasking

Team collaboration

Problem solving

Job description

Client Administration Officer

Join us in Unanderra! Full-time contract opportunity through to February 2027.

At Uniting, we believe in taking real steps to make the world a better place. We inspire people, enliven communities and confront injustice. With more than 550 services across NSW and the ACT, our work spans aged care, disability, child and family services, community services and chaplaincy.

We’re looking for a Client Administration Officer to join our Finance team and play an important role in supporting our Ageing services and clients.

About the role

As a Client Administration Officer, you’ll be part of our Client Administration Team, providing a central point of contact for client administration, finance and account-related enquiries across our Ageing services.

You’ll combine your strong administration and customer service skills with your attention to detail to ensure client information, accounts and records are accurately maintained and enquiries are followed through to resolution.

Your day-to-day responsibilities will include:

• Processing client admissions, departures, leave, funding changes and other client events
• Entering and maintaining accurate client information across finance and related systems
• Responding to client and service enquiries by phone and email
• Assisting with client accounts, including rejected payments, overdue accounts, refunds and accommodation payments
• Processing and monitoring Medicare events and subsidy-related information
• Supporting the preparation, execution and filing of client contracts and documentation
• Maintaining accurate client records and ensuring documentation is appropriately filed
• Liaising with Service Managers, administration teams and other Finance teams to resolve enquiries
• Providing general administration and database support
• Assisting other team members during periods of leave or increased workload

About you

You’re a confident, compassionate and customer-focused administrator who isn’t afraid to pick up the phone and have challenging conversations. You understand that many of the people you’ll be speaking with may be navigating significant life changes, including placing a loved one into care or dealing with the loss of a family member.

You’ll need to be comfortable having sensitive and sometimes difficult conversations while remaining professional, patient and empathetic.

To be successful in this role, you’ll bring:

• Previous administration or customer service experience, ideally within health, aged care, finance or a similar environment
• Confidence speaking with people over the phone, including when conversations are challenging or sensitive
• A genuine customer-service mindset and the ability to remain calm, respectful and empathetic
• The confidence to explain invoices, fees, payments and changes to charges in a clear and easy-to-understand way
• Strong problem-solving and investigative skills, with the ability to look into account discrepancies and determine why a client may have been charged incorrectly
• Excellent attention to detail and a high level of accuracy
• Strong data entry skills - there is a significant amount of data entry involved in this role, so accuracy and efficiency are essential
• Strong written and verbal communication skills
• The ability to manage multiple tasks and follow enquiries through to resolution
• Confidence dealing with difficult or emotional situations and communicating with clients, families and authorised representatives
• The ability to work collaboratively with internal teams to resolve client account and billing enquiries
• A willingness to learn new systems and processes quickly

The type of person we’re looking for

Customer service is at the heart of this role.

We’re looking for someone who genuinely enjoys helping people and is comfortable taking ownership of an enquiry from start to finish.

You might speak with a family member who is arranging care for a loved one, someone who is grieving, or a client who believes they have been incorrectly charged. You’ll need to listen, show empathy, investigate the issue, explain what has happened and work towards a resolution.

You won’t be afraid to pick up the phone, even when the conversation may be difficult.

You’ll be patient, compassionate and confident in explaining financial information while ensuring every person feels heard and supported.

If you’re someone who combines strong administration and data-entry skills with exceptional customer service and the confidence to have difficult conversations, we’d love to hear from you.

Should you have any questions, please contact Dina Oraha at [e-mail]

Why Uniting?

Join morethan12,000+ employeesworking together to inspire people, enliven communities, and confront injustice.

In return, you’ll enjoy:

• Access to outstanding not-for-profit salary packaging, helping you pay less tax and take home more of your income. Better still, your full annual benefit is available from 1 April 2026, allowing you to maximise your tax savings from the start of the FBT year.

• Flexible hybrid working.

• Access to Fitness Passport, providing discounted access to hundreds of gyms, pools, and fitness facilities across Australia to help you live your best life.

• Additional paid leave options, including the opportunity to purchase extra annual leave.

• Exclusive employee discounts through our U Rewards program.

• The chance to do meaningful work every day for an organisation committed to inspiring people, enlivening communities, and confronting injustice.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value, it’s how we work. We welcome people from all backgrounds, experiences, and identities and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all ages, cultural backgrounds, faiths, genders, and sexual orientations.

If you require adjustments to participate in our recruitment process, please let us know.