Mullauna - Home Support Officer

Uniting NSW & ACT; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 (NFP)

U rewards program

Fitness Passport

Inclusive, collaborative work culture

Career growth opportunities

Leave purchase option

Job summary

Uniting NSW.ACT is seeking a friendly Home Support Administrator for a Blacktown fixed-term role. You will be the welcoming face for residents, families and visitors, delivering high-quality front-of-house service and essential admin support.

In this position you will handle inquiries, bookings, records, and communications, supporting the management team to promote a person-centred aged care experience with privacy and compassion at the core.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• Experience in aged or community care is preferred.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Deliver front-of-house customer service to residents, families, visitors and contractors.
• Provide admin support across inquiries, bookings, purchasing, communications and records.
• Build positive relationships with residents, staff and community stakeholders.
• Maintain privacy and confidentiality of client information.
• Support rostering, client bookings and general administrative tasks.

Skills

Customer service

Attention to detail

Tech-savvy

Microsoft Office

Communication

Time management

Education

Certificate 3 in Business Administration or equivalent

Tools

Copilot

Canva

Microsoft Office

Job description

Be the welcoming face of aged care in Blacktown and bring your admin skills to a role that matters

Blacktown Location

Are you a warm and engaging person who celebrates diversity and enjoys connecting with people from all walks of life? Uniting Mullauna are looking for a vibrant and engaging Home Support officer for a Fixed Term Admin role at their facility in Blacktown.

We’re looking for someone who brings personality, compassion and an open mind to our Aged Care Admin & Home Support role in Blacktown. We value individuality, inclusion and the unique experiences every person brings, and we’re looking for someone who shares that approach while helping make a genuine difference in the lives of our clients.

About the opportunityThis role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

Key responsibilities may include:

• Deliver exceptional front-of-house customer service to residents, families, visitors, contractors, and prospective residentswith varied needs and backgrounds.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and community stakeholders while promoting a welcoming and inclusive environmentprompting the services of Uniting.
• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturingenquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
• Previous experience in aged or community care
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone
• Proficiency in Microsoft Office applications, with experience using Copilot, Canva, or similar publishing tools desirable.
• Great organization and time management skills
• Experience using client/data management systems

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

Please know that employment with Uniting will require a National Police Check, and Reference Checks.