Community Manager

Stockland; Townsville City; On-site; AUD 80,000 - 110,000; Full time

Job summary

Stockland Halcyon is seeking a Community Manager for its Halcyon Parks community – Meridian Plains. You will be the ambassador for residents, lead day‑to‑day operations, and ensure safe, compliant, and well‑run facilities that foster connection and belonging.

In this high‑visibility role, you will build trusted relationships with home owners and stakeholders, coordinate activities, manage budgets, and collaborate with cross‑functional teams to deliver a positive living experience.

Qualifications

• Experience in community management, retirement living, tourism/hospitality, concierge or customer‑focused environments.
• Strong relationship‑building and communication skills, with the ability to manage sensitive conversations.
• Proven administrative, reporting and governance capability.
• Ability to work independently while collaborating with multiple stakeholders.

Responsibilities

• Oversee the day‑to‑day operations of the Halcyon community and ensure compliance.
• Build and maintain trusted relationships with home owners, acting as primary contact.
• Coordinate community activities and facilities to encourage connection and belonging.
• Work with maintenance officer, contractors and service providers to meet operational needs.
• Manage community administration and reporting with accuracy and timeliness.
• Identify and address issues early, remaining impartial and solutions‑focused.
• Support continuous improvement to enhance resident experience and wellbeing.
• Manage budgets, reporting and community financial administration.
• Collaborate with Project, Marketing, Home Specialist and Sales teams.

Skills

People skills

Relationship building

Communication

MS Office

Tools

Microsoft Office

Job description

The Opportunity – Help foster a well‑connected and inclusive community, supporting a positive day‑to‑day living experience where home owners feel welcome and supported.

At Stockland Halcyon, we create vibrant, over‑50s lifestyle communities where people feel connected, supported and proud of where they live. As a Community Manager for our Halcyon Parks community – Meridian Plains, you will be the ambassador of the community and the trusted point of contact for home owners, playing a key role in shaping a positive day‑to‑day living experience.

In this highly visible client‑facing role where relationships matter, you’ll lead the smooth operation of the community, foster strong connections with home owners and stakeholders, and ensure the community runs safely, compliantly and within budget.

What You’ll Do

• Oversee the day‑to‑day operations of our Halcyon community, ensuring compliance with legislative, regulatory and Stockland requirements
• Build and maintain respectful, trusted relationships with home owners, acting as the primary point of contact
• Coordinate community activities and facilities, supporting home owner interest groups and community events that encourage connection and belonging.
• Work closely with the maintenance officer, contractors and service providers to meet maintenance, landscaping and operational needs
• Manage community administration and reporting, ensuring accurate, timely and relevant information
• Identify and address community issues early, remaining impartial, confidential and solutions‑focused
• Support continuous improvement initiatives that enhance home owner experience and community wellbeing
• Manage budgets, reporting and community financial administration
• Work collaboratively with the Project, Marketing, Home Specialist and Sales teams

About You

You are someone who genuinely enjoys working with people from all walks of life. You bring a calm, professional approach, thrive in a visible role, and take pride in creating environments where others feel welcome, heard and supported. You are confident multi-tasking, managing simultaneous competing priorities while maintaining strong attention to detail.

Experience & Skills That Count

• Experience in community management, retirement living, tourism/hospitality, concierge or customer‑focused environments
• Strong relationship‑building and communication skills, with the ability to manage sensitive conversations
• Proven administrative, reporting and governance capability
• Ability to work independently while collaborating with multiple stakeholders
• Strong IT skills, including confidence using Microsoft Office

The Right Mindset

• Customer‑centred, with a genuine interest in community and service
• Resilient and adaptable, able to manage change and competing priorities
• Respectful and impartial, with a strong sense of accountability

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.

If you need adjustments during the recruitment process, just let us know.