Home Performance Coach & Provider Relations

Youi Insurance; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Performance-based incentives

Annual salary reviews

9-day fortnight option

22 days annual leave

Paid training from Day 1

Job summary

Youi Insurance seeks a Home Performance Consultant to lead performance across a national repair network. You will coach providers, monitor quality, and collaborate with claims and internal teams to deliver exceptional customer outcomes and commercially sustainable repairs.

The role focuses on improving performance through data-driven coaching, relationship management, and strong governance across the network. Youi rewards growth with incentives and structured development opportunities.

Qualifications

• Experience in coaching and collaboration to drive performance improvements.
• Strong ability to analyse performance data and translate insights into actions.
• Proven track record in building and maintaining trusted provider relationships.
• Ability to influence outcomes across multiple stakeholders and teams.

Responsibilities

• Build and maintain strong relationships with service providers, driving quality and customer satisfaction.
• Monitor and analyse performance metrics, identify trends, implement improvements.
• Coach and develop service providers through performance discussions and training.
• Investigate workmanship issues and ensure accountability for improvement.
• Coordinate with Claims and stakeholders to deliver consistent service and repair outcomes.
• Support audits, compliance, training, risk initiatives, and catastrophe response.

Skills

Relationship building

Stakeholder management

Data analysis

Coaching

Commercial awareness

Job description

Youi Insurance seeks a Home Performance Consultant to lead performance across a national repair network. You will coach providers, monitor quality, and collaborate with claims and internal teams to deliver exceptional customer outcomes and commercially sustainable repairs.

The role focuses on improving performance through data-driven coaching, relationship management, and strong governance across the network. Youi rewards growth with incentives and structured development opportunities.