Home Performance Advisor & Provider Coach

Youi Pty Ltd; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Maintained company car

Fuel card

Mobile tools

Skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Training from Day 1

Salary reviews

22 days annual leave

Job summary

Youi Pty Ltd in Melbourne seeks a Home Performance Consultant to strengthen our network of builders, restoration providers and repair partners, delivering exceptional customer service and quality repairs. You will focus on improving performance, managing costs, and driving sustainable outcomes across a national network.

Join a team that coaches providers through improvement plans, supports audits and training, and collaborates with internal stakeholders to balance customer, quality, and

Responsibilities

• Build and maintain strong relationships with service providers, driving high standards in quality, timeliness, and customer satisfaction.
• Monitor and analyse performance metrics, identifying trends and implementing improvement plans across quality, compliance, and customer outcomes.
• Coach, mentor, and develop service providers through regular performance discussions, training, and capability-building initiatives.
• Investigate workmanship issues, support rectification activities, and ensure accountability for continuous improvement.
• Manage provider capacity and workloads while collaborating with Claims and key stakeholders to deliver consistent service and repair outcomes.
• Support audits, compliance activities, technical training, risk initiatives, and catastrophe response efforts as required.

Job description

Youi Pty Ltd in Melbourne seeks a Home Performance Consultant to strengthen our network of builders, restoration providers and repair partners, delivering exceptional customer service and quality repairs. You will focus on improving performance, managing costs, and driving sustainable outcomes across a national network.

Join a team that coaches providers through improvement plans, supports audits and training, and collaborates with internal stakeholders to balance customer, quality, and