Provider Performance Coach for Home Repairs

Youi Insurance; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Company car

Fuel card

Insurance discounts

Wellbeing support

Job summary

Youi Insurance is seeking a Home Performance Consultant to work with a national network of builders, restoration providers and repair partners. You will influence outcomes by coaching providers, reviewing performance data, and driving continuous improvement in quality, compliance and customer service across the repair network.

In this role you’ll build strong relationships, solve challenges, manage supplier performance, and collaborate with internal teams to deliver sustainable, customer-focused

Responsibilities

• Build and maintain strong relationships with service providers, driving high standards in quality, timeliness, and customer satisfaction.
• Monitor and analyse performance metrics, identifying trends and implementing improvement plans across quality, compliance, and customer outcomes.
• Coach, mentor, and develop service providers through regular performance discussions, training, and capability-building initiatives.
• Investigate workmanship issues, support rectification activities, and ensure accountability for continuous improvement.
• Manage provider capacity and workloads while collaborating with Claims and key stakeholders to deliver consistent service and repair outcomes.
• Support audits, compliance activities, technical training, risk initiatives, and catastrophe response efforts as required.

Skills

Relationship building

Coaching

Data analysis

Job description

Youi Insurance is seeking a Home Performance Consultant to work with a national network of builders, restoration providers and repair partners. You will influence outcomes by coaching providers, reviewing performance data, and driving continuous improvement in quality, compliance and customer service across the repair network.

In this role you’ll build strong relationships, solve challenges, manage supplier performance, and collaborate with internal teams to deliver sustainable, customer-focused