Claims Home Assessor

Youi Insurance; Gladstone Regional; Vor Ort; AUD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Company car

Fuel card

Mobile business tools

Free skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Paid training

Zusammenfassung

Youi Insurance is seeking a Home Assessor to evaluate residential property damage across Central Queensland, explaining findings to customers, builders and repairers, and progressing claims. You will travel to damaged homes, determine the most appropriate repair approaches and document scopes to keep claims moving.

You'll spend time onsite coordinating with customers and partners, with desktop assessments and reporting to support outcomes.

Qualifikationen

• Experience assessing and scoping residential building repairs.
• Knowledge of storm, water and impact-related damage.
• A strong understanding of residential construction methods.
• Experience working with customers, builders, contractors or repair networks.
• A current driver’s licence and willingness to travel throughout the region.

Aufgaben

• Assess residential property damage and determine appropriate repair methods.
• Make decisions onsite and document clear, accurate repair scopes.
• Work through repair scopes with builders and repair partners, resolving challenges when they arise.
• Explain assessment outcomes and next steps to customers.
• Manage a portfolio of active claims, balancing inspections, reporting and follow-ups.
• Use our systems to complete reports and maintain claim records.
• Support catastrophe events when additional assessing resources are required.

Kenntnisse

Insurance assessing

Customer communication

Documentation

Travel willingness

Jobbeschreibung

If you've worked as an Assessor, Loss Adjuster, Building Estimator or Restoration Specialist, you'll know that the right assessment can save weeks of delays and thousands in unnecessary repairs.

That's exactly where you'll add value in this role.

As a Home Assessor, you'll assess residential property damage, determine repair methods and work closely with customers, builders and repairers to progress claims across Central Queensland.

Drawing on your experience in insurance assessing, restoration, residential building, estimating or repair scoping, you'll identify damage, document repair scopes and make practical decisions that keep repairs moving.

Most days start with a booked run sheet of inspections. You'll visit damaged homes, assess the cause and extent of damage and determine the most appropriate repair approach. Some claims are straightforward, while others require deeper investigation, identifying moisture migration, hidden damage or whether repair or replacement is the best outcome.

You'll spend time onsite with customers explaining assessment outcomes, working through scopes with builders and restoration partners, and ensuring claims continue progressing. While this is primarily a field-based role, you'll also complete desktop assessments and reporting to support claim outcomes.

Service Area

You will be responsible for assessments throughout Gladstone and the wider Central Queensland area, travelling where claims require your expertise.

What you'll be doing

• Assess residential property damage and determine appropriate repair methods
• Make decisions onsite and document clear, accurate repair scopes
• Work through repair scopes with builders and repair partners, resolving challenges when they arise
• Explain assessment outcomes and next steps to customers
• Manage a portfolio of active claims, balancing inspections, reporting and follow-ups
• Use our systems to complete reports and maintain claim records
• Support catastrophe events when additional assessing resources are required

What you'll have

You'll likely come from one of the following backgrounds:

• Insurance Property Assessor or Building Assessor
• Restoration Specialist (water, fire or catastrophe recovery)
• Residential Builder or Building Supervisor with damage assessment experience
• Desktop Home Assessor or Technical Claims Specialist

You'll also bring:

• Experience assessing and scoping residential building repairs
• Knowledge of storm, water and impact-related damage
• A strong understanding of residential construction methods and building components
• Experience working with customers, builders, contractors or repair networks
• The ability to document findings clearly and justify decisions
• A current driver's licence and willingness to travel throughout the region

What great looks like

• You quickly identify the cause and extent of damage and determine the right repair pathway
• You can distinguish between insured damage, maintenance issues and pre-existing defects
• Your recommendations are practical, technically sound and backed by evidence
• You balance quality assessments with customer expectations and claim timeframes
• You're confident making decisions and explaining them when challenged
• You take ownership of your claims and keep work moving

If you can see yourself growing into this, you'll likely love it here.

What you'll get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave
• Leaders who back your growth - Paid training from Day 1

Why Youi

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that's a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.