Home Care Rostering Coordinator

Southern Cross Care (NSW & ACT); Sydney; Hybrid; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Meal & entertainment benefit

Heart HQ discounts

Fitness Passport

Private health insurance discount

Wellbeing programs

Training & Development

LinkedIn Training library

Zusammenfassung

Southern Cross Care NSW & ACT is seeking a Home Care Rostering Coordinator to deliver exceptional home care by coordinating and scheduling care staff to meet client needs and preferences. The role is a full-time hybrid position with a base in Merrylands, supporting the Southern and Western NSW regions.

You will balance client requirements with workforce availability, ensure regulatory compliance and contribute to rostering process improvements while working closely with care coordinators and

Aufgaben

• Create and maintain schedules for home care services, balancing client preferences with staff availability.
• Liaise with clients and families to understand needs and scheduling changes.
• Assign appropriate staff to clients based on skills, availability and compatibility.
• Allocate resources to minimize travel time and maximize staff utilization.
• Facilitate clear communication between clients, staff and internal teams about scheduling updates.
• Identify and resolve scheduling conflicts and logistical challenges to maintain service continuity.
• Maintain accurate records of schedules, rosters and changes in line with regulations and procedures.
• Contribute to rostering process improvements to boost efficiency and client satisfaction.
• Collaborate with care coordinators, administrators and management for seamless coordination.

Jobbeschreibung

Southern Cross Care NSW & ACT – Merrylands NSW

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses

The Role

As a Home Care Rostering Coordinator, you will play a key role in delivering exceptional home care services by coordinating and scheduling care staff to meet the individual needs and preferences of our clients. Your ability to balance client requirements with workforce availability will contribute to a positive client experience and the efficient utilisation of our care teams.

This is a full-time hybrid opportunity supporting the Southern and Western NSW regions, with your primary base located at our Merrylands Home Care Office.

Key Responsibilities

• Createand maintain schedules for home care services, taking into account client preferences, staff availability, and specific care requirements.
• Liaisewith clients and their families to understand their needs, preferences, and any changes in scheduling arrangements.
• Assignappropriate staff to clients based on skill level, availability, and compatibility, ensuring continuity of care and client satisfaction.
• Efficientlyallocate resources to minimize travel time and maximize staff utilization while adhering to regulatory requirements and company policies.
• Facilitate clear and effective communication between clients, staff, and internal staff regarding scheduling, changes, and updates.
• Proactivelyidentify and resolve scheduling conflicts, staff availability issues, and other logistical challenges to maintain service continuity.
• Maintain accurate records of client schedules, staff rosters, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
• Contributeto the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
• Collaborateclosely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
• Ensure compliance with relevant legislation, Enterprise Bargaining Agreement, and industry standards governing home care services, including privacy and confidentiality requirements.