Home Care Rostering Coordinator

Southern Crosscare Inc; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary Packaging

Meal & Entertainment

Retail discounts

Fitness Passport

Private health insurance

Wellbeing program

Training & Development

LinkedIn training

Job summary

Southern Cross Care (NSW & ACT) is seeking a Home Care Rostering Coordinator to schedule and coordinate care staff for clients, balancing client needs with workforce availability. This full-time hybrid role is based at the Merrylands Home Care Office, supporting the Southern and Western NSW regions.

You will collaborate with care coordinators, administrators and management to ensure seamless service delivery, maintain accurate records, and drive rostering improvements while complying with

Qualifications

• Experience in rostering, scheduling, or coordination roles, preferably in healthcare or home care.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software; experience with Alayacare preferred.

Responsibilities

• Create and maintain schedules for home care services, considering client preferences, staff availability and care requirements.
• Liaise with clients and families to understand needs and any scheduling changes.
• Assign staff to clients based on skill, availability and compatibility to ensure continuity of care.
• Allocate resources to minimize travel time and maximize staff utilization while following policies and regulatory requirements.
• Facilitate clear communication between clients, staff and internal teams about scheduling and updates.
• Identify and resolve scheduling conflicts and logistics issues to maintain service continuity.
• Maintain accurate records of client schedules and rosters in compliance with standards.
• Contribute to rostering process improvements to boost efficiency and client satisfaction.
• Collaborate with care coordinators, administrators and management for seamless coordination of services.
• Ensure compliance with legislation, EBAs and industry standards including privacy.

Job description

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses

The Role

As a Home Care Rostering Coordinator, you will play a key role in delivering exceptional home care services by coordinating and scheduling care staff to meet the individual needs and preferences of our clients. Your ability to balance client requirements with workforce availability will contribute to a positive client experience and the efficient utilisation of our care teams.

This is a full-time hybrid opportunity supporting the Southern and Western NSW regions, with your primary base located at our Merrylands Home Care Office.

Key Responsibilities

• Createand maintain schedules for home care services, taking into account client preferences, staff availability, and specific care requirements.
• Liaisewith clients and their families to understand their needs, preferences, and any changes in scheduling arrangements.
• Assignappropriate staff to clients based on skill level, availability, and compatibility, ensuring continuity of care and client satisfaction.
• Efficientlyallocate resources to minimize travel time and maximize staff utilization while adhering to regulatory requirements and company policies.
• Facilitate clear and effective communication between clients, staff, and internal staff regarding scheduling, changes, and updates.
• Proactivelyidentify and resolve scheduling conflicts, staff availability issues, and other logistical challenges to maintain service continuity.
• Maintain accurate records of client schedules, staff rosters, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
• Contributeto the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
• Collaborateclosely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
• Ensure compliance with relevant legislation, Enterprise Bargaining Agreement, and industry standards governing home care services, including privacy and confidentiality requirements.
• Previous experience in rostering, scheduling, or coordination roles, preferably in the healthcare or home care sector.
• Strong organizational and time-management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.
• Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies and preferably with Alayacare experience
• Attention to detail and accuracy in maintaining records and documentation.

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.