Hire Controller / Customer Service Officer

Rapid Equipment Hire; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full time permanent position

Room for growth

Job summary

Rapid Equipment Hire in Queensland is seeking a dedicated Hire Controller to join our head office in Kunda Park, Maroochydore. You will deliver outstanding service to customers, generate quotes, manage pricing and bookings for a wide range of construction tools and machinery.

The role requires strong organisational skills, the ability to work as part of a team or autonomously, and a readiness to support deliveries, coordinate pick ups, and assist with loading equipment. Overtime may be required.

Qualifications

• Experience in hire/construction or civil sectors.
• Forklift license and White Card preferred but not essential.
• Ability to work in a team and autonomously.
• Good time management and scheduling skills.
• Willingness and capability for heavy lifting.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Generate quotes, provide pricing and availability, and book hire equipment.
• Coordinate deliveries and pickups.
• Upsell at every opportunity and learn about machinery from small tools to large equipment.
• Co-ordinate with mechanics in the workshop.
• Assist customers with loading/unloading and occasional site deliveries.
• Work as part of a well-established team with overtime when needed.

Skills

Customer service

Quoting & pricing

Bookings

Delivery coordination

Forklift operation

Teamwork

Job description

Flexihire Trading as Rapid Equipment Hire are a well-established company that hires construction tools and machines in general building and civil industries. We currently have a vacancy for an Hire Controller to join our team. This role is based at our head office in Kunda Park Maroochydore and reports directly to the front office.

The main duties and responsibilities of the role include:

Provide exceptional customer service to all internal and external customers.

Generate quotes, provide pricing and availability to clients and make booking of hire equipment.

Support a culture of upselling at every opportunity.

Co-ordinate deliveries and pick ups.

Learn about machinery from small hand tools to large compaction rollers & more.

Co-ordinating, assisting and liaising with mechanics in the workshop.

Introduction intoagrowing career opportunity.

Assisting customers with loading and unloading equipment as well as the occasional delivery to customer sites

About You

You must possess a strong sense of urgency with an"I will make it happen"attitude to get the job done.

The successful candidate will be able to demonstrate:

A valid Forklift license and White Card is preferred but not essential

Previous experience or knowledge of Hire/Construction or Civil would bean advantage

A proven ability to both work as part of a team and to work autonomously

Time management skills including the ability to plan and schedule in accordance with changes in priorities

Some interest or knowledge or mechanics and construction equipment

Excellent driving / safety record and has previous experience making deliveries and towing/reversing trailers or equipment

Is reliable and punctual and has excellent work ethics

Is capable of performing some heavy lifting, physical activities

Can work overtime, including weekends when needed

The benefits for the All Rounder (Utility) vacancy will be:

• Full time permanent position
• Working along a well-established team
• Large Company with room for growth

Inclusive Employment Statement

Flexihire is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under‑represented groups to apply.