Hire Assistant

Chandler Macleod Group; Melbourne; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Training sponsored

Team environment

Varied role

Job summary

Chandler Macleod Group is seeking a reliable Hire Assistant to join our busy Fairfield equipment hire operation. This role blends office duties with hands-on yard and delivery work, ensuring customers receive the right equipment on time and in good condition.

You will manage bookings, contracts, invoices and payments, coordinate deliveries, and support daily branch operations while staying safety-focused and organised in a fast-paced environment.

Qualifications

• Experience in equipment hire, trades services, construction or customer service.
• Strong customer service and communication skills.
• Confident handling bookings, administration and payments.
• Current driver's licence and ability to drive utes/trucks, subject to licensing.
• Hands-on attitude with yard operations and equipment movement.
• Organised with the ability to manage competing priorities.
• Safety-focused approach and attention to detail.

Responsibilities

• Manage customer enquiries, hire bookings and equipment Returns.
• Prepare hire contracts, invoices and process payments.
• Coordinate equipment deliveries and collections.
• Drive company utes and trucks as required.
• Inspect equipment before and after hire.
• Advise customers on safe equipment use.
• Maintain positive customer relations and resolve enquiries.
• Liaise with workshop about damaged or faulty equipment.
• Support general yard operations and equipment movements.
• Ensure branch, vehicles and equipment are ready for daily operations.
• Maintain a clean, safe and organised workspace.

Skills

Customer service

Equipment hire

Administration

Bookings & payments

Driving utes & trucks

Safety awareness

Organisational skills

Education

Forklift Licence

First Aid Certificate

Test and Tag Certification

Job description

Fairfield VIC | $78,000 + Super | Full-Time

Customer Service | Hire Operations | Equipment & Yard Support

Chandler Macleod is seeking a reliable and hands‑on Hire Assistant to join a busy equipment hire business based in Fairfield.

This is a varied role suited to someone who enjoys customer interaction, working in a fast‑paced environment and being involved in both administrative and practical tasks.

You’ll split your time between the hire office, yard and deliveries, supporting daily branch operations and ensuring customers receive the right equipment, on time and in the right condition.

About the Role

Reporting to the Branch Manager, your responsibilities will include:

• Managing customer enquiries, hire bookings and equipment returns
• Preparing hire contracts, invoices and processing payments
• Coordinating and completing equipment deliveries and collections
• Driving company utes and trucks as required
• Preparing and inspecting equipment before and after hire
• Providing customers with guidance on safe equipment use
• Maintaining positive customer relationships and resolving enquiries
• Liaising with the workshop regarding damaged or faulty equipment
• Supporting general yard operations and equipment movements
• Ensuring the branch, vehicles and equipment are ready for daily operations
• Maintaining a clean, safe and organised working environment

About You

We’re looking for someone who is organised, practical and willing to get involved in all areas of the branch.

Ideally, you’ll bring:

• Previous experience in equipment hire, trade services, construction, customer service or a similar environment
• Strong customer service and communication skills
• Confidence handling bookings, administration and payments
• A current driver’s licence and confidence driving utes and trucks, subject to appropriate licensing
• A hands‑on attitude and willingness to assist with yard operations
• Good organisational skills and the ability to manage competing priorities
• Strong attention to detail and a safety‑focused approach
• The ability to work independently and take initiative

Qualifications & Training

The following qualifications are highly regarded:

• Forklift Licence
• First Aid Certificate
• Test and Tag Certification

Don’t hold all the above qualifications?

No problem! The business is willing to sponsor successful candidates to obtain the required qualifications and certifications.

What’s on Offer?

• Salary: $78,000 + superannuation
• Location: Fairfield, VIC
• Employment: Full-time
• Employer-sponsored training and certifications where required
• A varied role combining office duties, customer interaction and hands‑on work
• Exposure to different aspects of equipment hire and branch operations
• A supportive team environment

Working Hours

• Monday, Tuesday, Wednesday & Friday: 6:45am – 5:15pm
• Saturday: 7:15am – 1:15pm

Additional hours may be required depending on operational needs.

Pre‑Employment RequirementsAs part of the recruitment process, shortlisted candidates will be required to complete a Physical assessment through Chandler Macleod.