Hire Assistant

Chandler Macleod; Fairfield; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Employer-sponsored training and certs

Team environment

Varied role: office + hands-on

Job summary

Chandler Macleod in Fairfield, VIC is seeking a reliable Hire Assistant to join a busy equipment hire business. The role blends office, yard and delivery work to support daily branch operations.

You will manage bookings, invoices, deliveries and equipment inspections while prioritising safety and customer service. A hands-on attitude and a current licence are essential; sponsorship available for required certificates.

Qualifications

• Experience in equipment hire, trade services, construction, customer service or similar environment.
• Strong customer service and communication skills.
• Current driver’s licence and ability to drive utes/trucks.

Responsibilities

• Manage customer enquiries, hire bookings and equipment returns.
• Prepare hire contracts, invoices and process payments.
• Coordinate equipment deliveries and collections.
• Drive company utes and trucks as required.
• Prepare and inspect equipment before and after hire.
• Provide customers with guidance on safe equipment use.
• Maintain positive customer relationships and resolve enquiries.
• Liaise with workshop regarding damaged or faulty equipment.
• Support general yard operations and equipment movements.
• Ensure branch, vehicles and equipment are ready for daily operations.

Skills

Customer service

Communication

Organisational skills

Initiative

Education

Forklift Licence

First Aid Certificate

Test and Tag Certification

Job description

Fairfield VIC | $78,000 + Super | Full-Time

Customer Service | Hire Operations | Equipment & Yard Support

Chandler Macleod is seeking a reliable and hands‑on Hire Assistant to join a busy equipment hire business based in Fairfield.

This is a varied role suited to someone who enjoys customer interaction, working in a fast‑paced environment and being involved in both administrative and practical tasks.

You’ll split your time between the hire office, yard and deliveries, supporting daily branch operations and ensuring customers receive the right equipment, on time and in the right condition.

About the Role

Reporting to the Branch Manager, your responsibilities will include:

• Managing customer enquiries, hire bookings and equipment returns
• Preparing hire contracts, invoices and processing payments
• Coordinating and completing equipment deliveries and collections
• Driving company utes and trucks as required
• Preparing and inspecting equipment before and after hire
• Providing customers with guidance on safe equipment use
• Maintaining positive customer relationships and resolving enquiries
• Liaising with the workshop regarding damaged or faulty equipment
• Supporting general yard operations and equipment movements
• Ensuring the branch, vehicles and equipment are ready for daily operations
• Maintaining a clean, safe and organised working environment

About You

We’re looking for someone who is organised, practical and willing to get involved in all areas of the branch.

Ideally, you’ll bring:

• Previous experience in equipment hire, trade services, construction, customer service or a similar environment
• Strong customer service and communication skills
• Confidence handling bookings, administration and payments
• A current driver’s licence and confidence driving utes and trucks, subject to appropriate licensing
• A hands‑on attitude and willingness to assist with yard operations
• Good organisational skills and the ability to manage competing priorities
• Strong attention to detail and a safety‑focused approach
• The ability to work independently and take initiative

Qualifications & Training

The following qualifications are highly regarded:

• Forklift Licence
• First Aid Certificate
• Test and Tag Certification

Don't hold all the above qualifications?

No problem! The business is willing to sponsor successful candidates to obtain the required qualifications and certifications.

What's on Offer?

• Salary: $78,000 + superannuation
• Location: Fairfield, VIC
• Employment: Full‑time
• Employer-sponsored training and certifications where required
• A varied role combining office duties, customer interaction and hands‑on work
• Exposure to different aspects of equipment hire and branch operations
• A supportive team environment

Working Hours

• Monday, Tuesday, Wednesday & Friday: 6:45am – 5:15pm
• Saturday: 7:15am – 1:15pm

Additional hours may be required depending on operational needs.

Pre-Employment Requirements

As part of the recruitment process, shortlisted candidates will be required to complete a Physical assessment through Chandler Macleod.

Interested?

If you’re looking for a hands‑on role offering variety, customer interaction and the opportunity to develop new skills, we’d love to hear from you.