High-Volume Call Centre Specialist (SAP)

people2people; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

people2people – Sydney Western Suburbs NSW is seeking a diligent Customer Service Representative for an ongoing long-term temporary role within a busy call centre environment. You will handle a high volume of customer enquiries by phone and email, triaging queries, using SAP and internal systems to route them to the appropriate teams, while maintaining a professional, friendly manner under pressure.

Previous call centre experience is preferred, but the right mindset and strong communication can

Qualifications

• Experience in customer service or call centre environments.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes with professionalism.

Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Respond to emails and inquiries via shared inbox
• Triage queries and direct to appropriate teams
• Maintain high levels of customer service and professionalism
• Work in a fast-paced environment and manage competing priorities

Skills

SAP experience

Customer service

Communication skills

Multitasking

Attention to detail

Tools

SAP

Job description

people2people – Sydney Western Suburbs NSW is seeking a diligent Customer Service Representative for an ongoing long-term temporary role within a busy call centre environment. You will handle a high volume of customer enquiries by phone and email, triaging queries, using SAP and internal systems to route them to the appropriate teams, while maintaining a professional, friendly manner under pressure.

Previous call centre experience is preferred, but the right mindset and strong communication can