Customer Service & Fulfillment Coordinator (Fixed-Term)

Device Technologies Australia Pty Ltd.; Perth; On-site; AUD 60,000 - 75,000; Full time

Job summary

HospEquip Pty Ltd in Perth is seeking a self-motivated Customer Service Coordinator on a fixed term contract to manage a high volume of calls and emails and aim for first point of call resolution.

You will process orders using SAP CRM, handle EDI orders, maintain CRM records, liaise with sales and logistics, and assist with quotes and showroom enquiries.

The role requires at least 2 years of customer service experience and SAP or ERP system knowledge; salary will be negotiated.

Qualifications

• At least 2 years of previous Customer Service experience.
• SAP or other ERP System experience.

Responsibilities

• Handle a high volume of calls and enquiries with first point of call resolution.
• Action all inbound emails using CRM.
• Accurate and timely processing of customer orders using SAP CRM.
• Accurate and timely processing of EDI orders from external customers.
• Maintain customer interaction records in CRM.
• Liaise with customers regarding back-order status and pricing discrepancies.
• Assist with reception duties including mail, phone queue coverage and announcements.
• Assist sales team in preparing quotes and fielding general enquiries.

Skills

Customer service

ERP systems

SAP CRM

Communication

Time management

Problem solving

Tools

SAP CRM

CRM

Job description

HospEquip Pty Ltd in Perth is seeking a self-motivated Customer Service Coordinator on a fixed term contract to manage a high volume of calls and emails and aim for first point of call resolution.

You will process orders using SAP CRM, handle EDI orders, maintain CRM records, liaise with sales and logistics, and assist with quotes and showroom enquiries.

The role requires at least 2 years of customer service experience and SAP or ERP system knowledge; salary will be negotiated.