Hybrid Customer Care Specialist - Fast-Paced Call Centre

Complete Office Supplies Pty Limited; Cumberland; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Annual incentives

Appreciation programs

Career development

Mental Health program

Free onsite parking

Onsite gym

Employee discounts

Community initiatives

Novated lease for EVs

Job summary

Complete Office Supplies Pty Limited in NSW is seeking motivated individuals for our Customer Service team. You will provide high-level support to our customer base, handling accounts, billing, orders, and live chat, while collaborating with other areas to deliver the best experience.

The role requires prior call centre experience, exceptional service, and strong communication. We offer a flexible hybrid workplace, ongoing training, employee benefits, and opportunities to grow with a leading

Qualifications

• Prior call centre experience with a focus on customer support.
• Demonstrated exceptional customer service and professional phone manner.
• Strong communication skills and ability to build relationships.
• confident in learning new CRM systems and technologies.
• Team player with high attention to detail and multi-tasking ability.

Responsibilities

• Respond to general enquiries related to accounts, billing and other customer enquiries.
• Triaging calls to other business areas in a professional and customer service-focused manner.
• Manage and process customer orders.
• Respond to Live Chat queries promptly.
• Record and track customer feedback and complaints.
• Assist with various administrative tasks as needed.
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR).

Skills

Call centre experience

Exceptional customer service

Excellent communication

Strong relationship building

Team player

Multi-tasking

CRM systems

Omni-channel support

Tools

CRM system

Job description

Complete Office Supplies Pty Limited in NSW is seeking motivated individuals for our Customer Service team. You will provide high-level support to our customer base, handling accounts, billing, orders, and live chat, while collaborating with other areas to deliver the best experience.

The role requires prior call centre experience, exceptional service, and strong communication. We offer a flexible hybrid workplace, ongoing training, employee benefits, and opportunities to grow with a leading