Desktop Support Officer -Hervey Bay,Queensland, Australia

Axiom Technologies Pty Ltd.; Hervey Bay; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Axiom Technologies is seeking a capable IT Support Specialist to coordinate onsite/on-call end-user support in Hervey Bay. This role ensures timely, accurate service delivery within the desktop computing environment.

You will troubleshoot Windows 10/11, Intune, cloud vs. local apps, and collaborate with app owners to resolve issues. Proficiency in AD, Group Policies, and PowerShell is required; strong customer service and documentation are essential.

Qualifications

• Two or more IT qualifications from the list are required.
• Strong knowledge of Windows 10/11, Intune, cloud and on-premises apps.
• Experience with ticketing systems and ITIL concepts.
• Ability to document all work performed through tickets.

Responsibilities

• Coordinate onsite and on-call IT desktop support for end users.
• Troubleshoot Windows 10/11 and Office apps; manage Edge/Chrome issues.
• Support cloud and local applications; collaborate with app owners as needed.
• Fix application issues, login problems, and software installations.
• Maintain Active Directory, Group Policies, and PowerShell scripts.

Skills

Desktop support

Windows troubleshooting

Intune

Cloud apps

Customer service

Documentation

Remote troubleshooting

PowerShell

Office 365

Collaboration

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop) Certification

MOS Certification

Tools

Active Directory

Group Policies

SCCM

PowerShell

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• 2+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3 rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.

Job Category

Technical