Desktop Support Officer -Adelaide,South Australia, Australia

Axiom Technologies; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Axiom Technologies in Australia is seeking a capable IT Desktop Support professional to coordinate activities from simple to complex plans and provide on-site/on-call assistance within the desktop computing environment.

The role requires 4+ years in Level 2/3 desktop support, strong knowledge of Windows 10/11, Intune, AD, Group Policies and PowerShell, and the ability to resolve issues remotely and document work clearly for ticketing systems.

Qualifications

• 4+ years of Experience in Level 2/3 desktop support.
• Windows 10/11 admin troubleshooting with Intune, cloud and thick-build machines.
• Familiar with AppV, MS Store Apps and packaged applications.
• Knowledge of Active Directory and Group Policies; PowerShell scripting required.
• Ability to coordinate with technical groups and fix issues remotely for users.
• Strong client management and communication skills.

Responsibilities

• Coordinate activities ranging from simple to more complex IT plans.
• Provide on-site/on-call assistance to end users within the desktop computing environment.
• Troubleshoot and resolve desktop issues across Windows environments and Office suite.
• Assist with Office license management and updates.
• Document all work in the ticketing system with details.
• Collaborate with MS Outlook app owner and other groups to resolve issues.

Skills

Strong analytical skills

Problem-solving

Excellent communication

Customer service ethic

Organized and detail-oriented

Teamwork and collaboration

Self-motivation

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP certification (desktop)

MOS Certification

Tools

Intune

PowerShell

Active Directory

Group Policy

SCCM

Microsoft Office

Outlook

Edge/Chrome

Exchange

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

IT Skills andExperience

• 4+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3 rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-orientedStrong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\\Laptop hardware
• PC\\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.

Job Category

Technical