Help Desk and IT Support (Level 1)

Quad Services; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Birthday leave

Training & development

Job summary

Quad Services, a well-established Australian cleaning industry company, is seeking an experienced Help Desk and IT Support (Level 1) at its Head Office in Artarmon. This full‑time role offers a 70K–80K salary plus super and is anchored at the Artarmon office.

You will install and configure computer systems, support end users with software and hardware issues, and manage staff onboarding and offboarding. A strong Windows 10/11 background, Office skills, AD/Entra ID experience, and good

Qualifications

• 1–2 years experience in IT Support / Service Desk.
• Windows 10/11 expertise.
• Microsoft Office proficiency.
• PC hardware knowledge.
• Strong teamwork and communication.
• Experience with Windows servers.
• Experience with Active Directory / Entra ID.
• Ability to get stuff done.

Responsibilities

• Install and configure computer systems and applications.
• Support end users solving software & hardware problems.
• Manage onboarding, cross-boarding and offboarding of staff.
• Oversee the equipment asset register including status of equipment usability.

Skills

Windows 10/11 knowledge

Microsoft Office knowledge

PC hardware knowledge

Teamwork & communication

Windows servers

Active Directory / Entra ID

Get stuff done

IT Support / Service Desk 1–2 years

Job description

Role-based at our Head Office in Artarmon

$70K to 80K + super (negotiable)

The Company

Well-established in the Australian cleaning industry, Quad Services is looking to bring on and develop top talent. This is an excellent opportunity for an experienced Help Desk and IT Support (Level 1) with strong Microsoft product knowledge. This is a full-time role based at our Head Office in Artarmon.

The Role

As Help Desk and IT Support, reporting directly to the Network Manager, you will be:

• Installing and configure computer systems and applications within the company
• Support end users solving software & hardware problems
• Manage systems onboarding, cross-boarding and offboarding of staff
• Management of the equipment asset register including status of equipment usability

Skills and Experience

The successful applicant will be a suitably experienced Help Desk and IT Support who has:

• High level of Windows 10/11 knowledge & experience
• Good Microsoft Office knowledge and skills
• Good PC hardware knowledge
• Good teamwork & communication skills
• Experience managing Windows servers
• Experience in managing active directory (AD) /Entra ID
• Have a demonstrated ability to “get stuff done"
• 1 to 2 Years experience in IT Support / Service Desk

Exposure to the following would be advantageous

• Experience with networking systems, including Wi-Fi, LAN connectivity, VPNs, internet services
• Experience with SharePoint Administration
• Experience with supporting Intune
• Understanding of cyber safety and information security

What’s on offer?

• A fantastic opportunity to join a well-known Award-Winning Australian Company
• Ongoing training and development
• An additional day of leave for your birthday

Quad Services is an Equal Opportunity Employer. Aboriginal and Torres Strait Islander candidates are encouraged to apply.