Hearing Care Coordinator & Client Advocate

Wsa Apac; North Lismore; Presencial; AUD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive remuneration package

Ongoing training and professional dev­

Clinic incentives throughout the year

Paid Parental Leave

Hearing Aid Benefits for employees and

Employee Assistance Program (EAP)

Industry-leading customer-centric care

Resumo da oferta

Bloom Hearing Specialists at Marion Clinic in New South Wales is seeking a customer-focused team member to enhance the patient experience. You will handle inquiries, guide trial hearing devices, and help patients navigate our services with warmth and professionalism.

In this role you will schedule hearing assessments, assist with minor repairs (training provided), support local marketing efforts, and contribute to a collaborative clinic culture with a strong emphasis on customer care and

Qualificações

• 2+ years of customer service experience in retail or allied health environments.
• Proficient with CRM and appointment management software.
• Detail-oriented with strong administrative skills.
• Positive, team-oriented attitude with ability to work independently.

Responsabilidades

• Engage with customers by phone, email, and in-person to address inquiries and provide product information.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through hearing devices and accessories.
• Resolve concerns to ensure positive interactions.
• Support local marketing efforts to promote the clinic and services.
• Perform minor hearing aid repairs (training provided).

Conhecimentos

Customer service

CRM software

Appointment scheduling

Attention to detail

Team player

Ferramentas

CRM software

Appointment management software

Descrição da oferta de emprego

Bloom Hearing Specialists at Marion Clinic in New South Wales is seeking a customer-focused team member to enhance the patient experience. You will handle inquiries, guide trial hearing devices, and help patients navigate our services with warmth and professionalism.

In this role you will schedule hearing assessments, assist with minor repairs (training provided), support local marketing efforts, and contribute to a collaborative clinic culture with a strong emphasis on customer care and