Hearing Care & Scheduling Specialist

Wsa Apac; Warrnambool; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional dev.

Clinic incentives available

Paid Parental Leave

Hearing Aid Benefits for employees/fam

Employee Assistance Program (EAP)

Industry-high NPS customer care

Job summary

Bloom Hearing Specialists, part of the WSA group, invites you to join our Marion Clinic as a customer service representative. You will engage with customers by phone, email, and in person, provide tailored product information, book hearing assessments, and guide clients through devices.

You will contribute to local marketing, support minor repairs with training, and work 9am–5pm Monday to Friday. Applicants should have 2+ years in retail or allied health and be eligible to work in Australia or

Qualifications

• 2+ years in delivering customer service in retail or allied health environments.
• Good computer literacy; ability to navigate CRM and appointment management software.
• Attention to detail with a collaborative spirit and solid administrative background.
• Positive, team-oriented attitude with ability to work independently when needed.

Responsibilities

• Engage with customers via phone, email, and in-person interactions; provide tailored product information.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through hearing devices and accessories.
• Resolve concerns to ensure positive interactions.
• Contribute to local marketing efforts for the clinic and services.
• Perform minor hearing aid repairs (training provided).

Skills

Customer service

CRM software

Communication

Teamwork

Tools

CRM systems

Appointment scheduling software

Job description

Bloom Hearing Specialists, part of the WSA group, invites you to join our Marion Clinic as a customer service representative. You will engage with customers by phone, email, and in person, provide tailored product information, book hearing assessments, and guide clients through devices.

You will contribute to local marketing, support minor repairs with training, and work 9am–5pm Monday to Friday. Applicants should have 2+ years in retail or allied health and be eligible to work in Australia or