Customer Care Coordinator – Hearing Solutions

WSA; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Clinic incentives

Hearing aids benefit

Employee Assistance Program

NPS recognition

Supportive team

Job summary

Bloom Hearing Specialists in West Ryde Clinic is seeking a Customer Care Coordinator to greet and assist patients, support audiologists, and drive excellent service. You will handle phone, email, and in-person inquiries, schedule hearing assessments, and guide customers through devices and accessories.

With a minimum of 2 years in customer service, you will be proficient with CRM systems and scheduling tools, have strong attention to detail and communication skills, and enjoy working in a

Qualifications

• Minimum 2 years of customer service experience in retail, healthcare, or allied health environments.
• Proficient with CRM systems, appointment scheduling platforms, and business software.
• Excellent attention to detail and strong administrative skills.
• Strong communication and interpersonal abilities.
• Collaborative, positive attitude with ability to work independently when required.

Responsibilities

• Engage with customers via phone, email, and face-to-face interactions; provide tailored information about services and products.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through hearing devices and accessories.
• Resolve customer concerns and deliver outstanding service experiences.
• Support local marketing initiatives to promote clinic services in the community.
• Perform minor hearing aid repairs (full training provided).
• Provide administrative support and maintain accurate customer records.

Skills

Customer service

CRM systems

Appointment scheduling

Administrative skills

Communication

Team collaboration

Tools

CRM platforms

MS Office

Job description

Bloom Hearing Specialists in West Ryde Clinic is seeking a Customer Care Coordinator to greet and assist patients, support audiologists, and drive excellent service. You will handle phone, email, and in-person inquiries, schedule hearing assessments, and guide customers through devices and accessories.

With a minimum of 2 years in customer service, you will be proficient with CRM systems and scheduling tools, have strong attention to detail and communication skills, and enjoy working in a