Field Service Technician, Healthcare Tech & Support

Rauland Australia and New Zealand; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Meaningful work

Company-supported training

Career development

Autonomy and variety

Supportive team environment

Job summary

Rauland Australia and New Zealand is seeking a hands-on Service Technician to join our Services team, reporting to the Project Operations & Service Manager. You will be responsible for preventative maintenance, fault diagnosis, reactive service and minor works across customer sites, delivering high-quality technical outcomes and exceptional customer service.

This role focuses on delivering field-based service and maintenance across customer environments, ensuring systems remain operational and

Qualifications

• Trade qualification in Electronics, Electrical, or Communications (desirable).
• Open Cabling Licence or willingness to obtain one (company funded).
• Current Driver's Licence and ability to drive unrestricted.
• Blue/White Card (General Construction Induction Card) or willingness to obtain (company funded).
• Working With Children Check (or ability to obtain).
• Certificate III in Telecommunications Technology, or willingness to obtain (company funded).
• Ability to meet customer site access requirements, including vaccinations, PPE or security requirements where applicable.
• Willingness to participate in an on-call roster from time to time.

Responsibilities

• Deliver preventative maintenance, reactive service and minor works activities across customer sites
• Diagnose and resolve technical faults to minimise system downtime and maintain service continuity
• Complete inspections and preventative maintenance activities, identifying risks and improvement opportunities
• Perform minor installation, replacement and upgrade works safely and effectively
• Support customer system modifications, upgrades and change activities
• Maintain accurate service records, job documentation and parts usage through mobile applications and service systems
• Ensure safe work practices and compliance with customer, company and WHS requirements
• Coordinate with internal teams, customers and vendors to deliver service outcomes efficiently
• Maintain tools, equipment and inventory to ensure operational readiness
• Provide professional, customer-focused communication during all site interactions

Skills

Fault finding

Diagnostics

Customer focus

Independent work

Safety compliance

Mobile apps usage

Education

Certificate III in Telecommunications Technology

Blue/White Card

Driver's Licence

Working With Children Check

Tools

Open Cabling Licence

Driver's Licence

Blue/White Card

Working With Children Check

Job description

Rauland Australia and New Zealand is seeking a hands-on Service Technician to join our Services team, reporting to the Project Operations & Service Manager. You will be responsible for preventative maintenance, fault diagnosis, reactive service and minor works across customer sites, delivering high-quality technical outcomes and exceptional customer service.

This role focuses on delivering field-based service and maintenance across customer environments, ensuring systems remain operational and