Operations Team Lead - Service & Admin Excellence

Medhealth3; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Market-leading healthcare & medico-leg

Impactful operational role

AI-driven solutions adoption

Career growth opportunities

Job summary

MedHealth Group in Sydney is seeking a senior operations leader to coach and develop Customer Service, Administration and Reception teams. You will monitor performance, improve service delivery and manage workforce planning, rostering and resource allocation across the business.

You will leverage operational reporting and Power BI insights to drive performance improvements, identify process efficiencies and champion AI-driven solutions within healthcare and medico-legal services.

Qualifications

• Experience leading operational, administration, customer service or healthcare teams.
• Strong people leadership skills with a passion for coaching and developing others.
• An organised and proactive approach to managing competing priorities.
• Confidence using data and reporting to support operational decision-making.
• Experience improving processes and driving operational efficiencies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Experience within healthcare, IME, medico-legal or professional services environments is highly regarded.

Responsibilities

• Lead, coach and develop Customer Service, Administration and Reception teams.
• Monitor team performance, productivity and service delivery outcomes.
• Manage workforce planning, rostering and resource allocation across the business.
• Utilise operational reporting and Power BI insights to support performance improvements.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Support the adoption of new technologies, automation tools and innovative ways of working.
• Manage escalations and support effective resolution of customer and stakeholder concerns.
• Work collaboratively with internal stakeholders to achieve operational goals.
• Foster a culture of accountability, teamwork and continuous improvement.

Job description

MedHealth Group in Sydney is seeking a senior operations leader to coach and develop Customer Service, Administration and Reception teams. You will monitor performance, improve service delivery and manage workforce planning, rostering and resource allocation across the business.

You will leverage operational reporting and Power BI insights to drive performance improvements, identify process efficiencies and champion AI-driven solutions within healthcare and medico-legal services.