Healthcare Receptionist & Admin Coordinator

Action Rehab Hand & Upper Limb; Melbourne; Sur place; AUD 48 000 - 60 000; Plein temps

Résumé du poste

Action Rehab Hand & Upper Limb – Malvern East VIC is seeking a Receptionist/Administrator to join our National Action Rehab Network in the Administration team. You will manage a high volume of calls, handle email inboxes, coordinate appointments, and assist with patient records to ensure clinic efficiency.

The role requires strong communication, excellent organisational skills, and proficiency in MS Office.

Qualifications

• Strong communication skills, both written and verbal.
• Experience handling high volumes of calls and email correspondence.
• Excellent organisational skills with attention to detail.
• Proficient in Microsoft Office Suite and basic patient records handling.
• Prior experience in healthcare administration is advantageous.

Responsabilités

• Answer a high volume of incoming phone calls and direct them appropriately.
• Monitor and manage email inboxes and respond to patient inquiries.
• Schedule appointments and ensure accurate patient information is recorded.
• Maintain patient records with confidentiality and accuracy.
• Assist with processing patient payments and billing inquiries.
• Handle general administrative tasks such as filing and data entry.
• Support healthcare team with documentation and follow-up communication.
• Manage appointment confirmations and reminders to ensure smooth operations.

Connaissances

Communication skills

Phone handling

Organization

Attention to detail

Confidentiality

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Excel

Outlook

Description du poste

Action Rehab Hand & Upper Limb – Malvern East VIC is seeking a Receptionist/Administrator to join our National Action Rehab Network in the Administration team. You will manage a high volume of calls, handle email inboxes, coordinate appointments, and assist with patient records to ensure clinic efficiency.

The role requires strong communication, excellent organisational skills, and proficiency in MS Office.