Healthcare Ops Lead: Outpatients, Switchboard & Mailroom

NSW Health; Newcastle; On-site; AUD 91,000 - 121,000; Full time

Job summary

NSW Health in Newcastle seeks an Administration Manager - Outpatients, Switchboard & Mailroom to lead 62.5 FTE across seven teams. You will guide financial planning, workforce strategies and service improvements, ensuring compliance with NSW Health standards.

You will partner with service managers and senior leaders to optimise patient contact, scheduling, and continuity of operations across two campuses, while fostering an accountable, high-performing team culture.

Qualifications

• Experience leading large multi-disciplinary teams in a health service.
• Strong budget management, forecasting and reporting abilities.
• Knowledge of NSW Health platforms and hospital administration processes.

Responsibilities

• Oversee budgets, ABF/NAP/Medicare activity and data reporting.
• Manage rostering, payroll governance and end-to-end recruitment.
• Lead HR matters, performance reviews and culture development.
• Develop business cases and workforce plans for service enhancement.
• Ensure business continuity and vendor liaison for Switchboard/Mailroom.
• Drive service improvement across Outpatient Admin, Switchboard, and Mailroom.

Skills

Leadership

Budgeting

Rostering

HR & Performance

Stakeholder Engagement

Education

Health management qualification

Tools

HealthRoster

ROB

Patient Administration Systems

Job description

NSW Health in Newcastle seeks an Administration Manager - Outpatients, Switchboard & Mailroom to lead 62.5 FTE across seven teams. You will guide financial planning, workforce strategies and service improvements, ensuring compliance with NSW Health standards.

You will partner with service managers and senior leaders to optimise patient contact, scheduling, and continuity of operations across two campuses, while fostering an accountable, high-performing team culture.