Healthcare Admin Officer: Patient Services & Clinic Ops

NSW Health; Sydney; On-site; AUD 74,000 - 76,000; Full time

Job summary

NSW Health in Sydney is seeking an Administration Officer for Westmead to support clinical teams with high-quality administrative and reception duties. You will manage patient registrations, bookings and records to ensure a patient-centred experience across multiple clinics.

The role offers permanent, full-time hours in a dynamic health environment where teamwork and attention to detail matter daily.

Qualifications

• Qualifications in Health Administration and/or proven experience in providing high level administrative support for a complex clinical/corporate service.
• Demonstrated experience with computer/data entry skills, especially scheduling appointments (rebooking, confirming, rescheduling).
• Advanced communication skills and strong interpersonal abilities for efficient operations.
• Ability to self-organise and prioritise tasks to meet deadlines with limited supervision.
• Commitment to quality customer service and confidentiality.

Responsibilities

• Provide high-quality administrative and reception support for clinical teams and patient services.
• Manage patient registrations, enquiries and appointments to ensure smooth patient flow.
• Coordinate appointment scheduling, rebooking, referrals and waitlists.
• Maintain accurate patient information in electronic records with confidentiality.
• Assist with billing, Medicare/CDBS vouchers and revenue-related tasks.
• Collaborate with clinical staff to maintain smooth service delivery.

Skills

Health Administration

Data entry

Communication skills

Self-organisation

Confidentiality

Education

Health Administration qualification

Tools

Electronic Medical Records (eMR)

Scheduling software

Reception systems

Job description

NSW Health in Sydney is seeking an Administration Officer for Westmead to support clinical teams with high-quality administrative and reception duties. You will manage patient registrations, bookings and records to ensure a patient-centred experience across multiple clinics.

The role offers permanent, full-time hours in a dynamic health environment where teamwork and attention to detail matter daily.