Healthcare Member Relationship Advisor – Hybrid Role

Medical Indemnity Protection Society Ltd; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid and flexible working

Wellbeing leave day

Additional purchased leave

Volunteer leave

Remote work from anywhere in Australia

Career and leadership development

Education assistance

Professional memberships

Wellbeing program and perks

Fresh fruit in the office

Novated leasing options and discounted

Health insurance discounts

Job summary

Medical Indemnity Protection Society (MIPS) in Melbourne is seeking two Member Relationship Consultants to provide exceptional service to healthcare professionals. You will handle inquiries, deliver quotes and guide members through the application process, while building trusted relationships and understanding member needs.

As part of the Member Experience team, you will contribute insights to improve member support, maintain CRM records, and help achieve service targets.

Qualifications

• Experience in customer service or relationship management with a passion for helping people.
• Confident communicator with ability to build rapport and influence outcomes.
• Organised, detail-oriented and proficient with CRM systems and digital tools.

Responsibilities

• Deliver service to prospective and existing members via phone, email and digital channels, provide quotes and membership advice.
• Build relationships with healthcare professionals and recommend appropriate membership solutions.
• Hit service levels and performance targets; maintain accurate CRM records.
• Collaborate with team to improve processes, member experience and efficiency.
• Keep knowledge of MIPS products and healthcare indemnity up to date to advise members.

Skills

Customer service

Relationship management

Internal sales

Membership acquisition

CRM systems

Digital channels

Tools

CRM systems

Digital communications tools

Job description

Medical Indemnity Protection Society (MIPS) in Melbourne is seeking two Member Relationship Consultants to provide exceptional service to healthcare professionals. You will handle inquiries, deliver quotes and guide members through the application process, while building trusted relationships and understanding member needs.

As part of the Member Experience team, you will contribute insights to improve member support, maintain CRM records, and help achieve service targets.