Risk Advisor

Medical Indemnity Protection Society Ltd (MIPS); Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid and flexible working

Dedicated wellbeing leave day

Additional purchased leave

Paid volunteer leave

Remote work across Australia up to two

Education assistance

Novated leasing

Discounted health insurance

Job summary

Medical Indemnity Protection Society Ltd (MIPS) in Melbourne or Brisbane seeks a Risk Advisor to support members with general risk guidance in healthcare practice. You will handle inquiries, assess when escalation is needed and work with Senior Risk Advisers to provide timely, empathetic advice.

You’ll contribute to risk management resources, keep records in our case management system, and stay updated on health law, regulation and governance.

Qualifications

• Tertiary qualification in Law, Health Law, Nursing, Medicine or related discipline.
• Experience in health law, medico-legal services, clinical risk, medical indemnity or healthcare regulation.
• Ability to translate regulatory, legal or clinical risk concepts into practical guidance.

Responsibilities

• Respond to member inquiries via telephone and online notifications with timely, professional support.
• Provide general risk advice on clinical incidents, adverse events, documentation, consent and regulatory interactions.
• Identify higher-risk matters requiring escalation to legal or specialist teams.
• Communicate scope of advice clearly and advise when further specialist support is needed.
• Maintain accurate records of interactions and outcomes in the case management system.
• Stay current on health law, professional regulation and governance.

Skills

Verbal communication

Empathy

Judgement

Documentation

Education

Tertiary qualification in Law, Health Law, Nursing, Medicine or related

Job description

An exciting opportunity has become available for a Risk Advisor to join MIPS in Melbourne or Brisbane.

As a Risk Advisor, you’ll be a first point of contact for MIPS members seeking guidance and support when issues arise during their healthcare practice. You’ll provide timely, practical and empathetic general risk advice, helping members navigate what can often be complex or stressful situations.

Working within our Claims Experience team, you’ll support members across a broad range of clinical, regulatory and professional matters, including clinical incidents, complaints, adverse events, informed consent, documentation, mandatory reporting and interactions with regulators.

You’ll use your judgement to identify when matters require escalation and work closely with our Senior Risk Advisers and Claims Advisory Specialists to ensure members receive the right support at the right time.

What You'll Be Doing

• Respond to member enquiries via telephone and online notifications, providing timely, professional and empathetic support.
• Provide general risk advice across a range of healthcare practice matters, including clinical incidents, complaints, adverse events, documentation, informed consent, privacy, mandatory reporting and regulatory interactions.
• Help members understand the relevant risk, regulatory and professional standards considerations so they can make informed decisions.
• Recognise complex or higher-risk matters that require legal advice, claims support or specialist expertise and **escalate** these through the appropriate pathways.
• Identify matters requiring urgent attention, including serious adverse events, coronial matters and mandatory notifications.
• Clearly communicate the scope of the advice being provided and ensure members understand when further specialist support is required.
• Maintain accurate and comprehensive records of member interactions, advice and outcomes within our case management system.
• Keep your knowledge current across health law, professional regulation, clinical governance and regulatory requirements.
• Identify emerging risk themes and contribute insights that support member education and proactive risk management.
• Contribute to the development of team resources, guidance materials, quality assurance and continuous improvement initiatives.

About You

You’re a healthcare, legal, medico-legal or risk professional who can combine technical knowledge with empathy and sound judgement. You’re comfortable dealing with complex and sometimes sensitive situations and can translate regulatory, legal or clinical risk concepts into clear and practical guidance.

You’ll bring:

• A tertiary qualification in Law, Health Law, Nursing, Medicine or a related health or legal discipline.
• Experience within health law, medico-legal services, clinical risk, medical indemnity, healthcare regulation, compliance or a related environment.
• Sound knowledge of health law principles, including negligence, informed consent, confidentiality and privacy, mandatory reporting, coronial processes and professional regulation.
• An understanding of the regulatory frameworks governing healthcare practitioners.
• Strong verbal communication skills and the ability to provide calm, clear and empathetic guidance, particularly when members may be experiencing stressful circumstances.
• The ability to distil complex legal, regulatory and clinical concepts into practical information for members.
• Sound judgement and the ability to recognise when a matter falls outside your scope and requires escalation.
• Strong attention to detail and the ability to maintain clear and accurate documentation.
• A collaborative approach, high level of integrity and commitment to confidentiality.
• Resilience and the ability to remain calm and professional when dealing with sensitive or distressing matters.

Experience in a telephone-based advisory, member services or contact centre environment will be highly regarded. Previous experience as a registered health practitioner or postgraduate qualifications in Health Law, Risk Management or a related field would also be advantageous.

At MIPS, you’ll do meaningful work that helps protect healthcare professionals so they can focus on caring for others. As a not-for-profit organisation, we offer broad exposure across functions, genuine influence, direct access to leaders and the opportunity to shape your own growth from day one.

We believe you are more than just your job title. Our flexible, hybrid approach empowers you to work your way, with flexibility that respects your life, not just your diary. Wellbeing is woven into the rhythm of work, creating an environment where you can own your work, grow your career and feel good while making a real difference.

What We Offer

• Hybrid and flexible working arrangements that support the way you work best.
• One dedicated wellbeing leave day each year, in addition to your annual leave entitlements.
• Additional purchased leave to help you create the work-life balance that suits you.
• Paid volunteer leave so you can give back to your community.
• Opportunities to work remotely from anywhere in Australia for up to two weeks each year.
• Tailored career, leadership and talent development programs, plus access to Go1’s extensive library of online courses for personal and professional growth.
• Education assistance to support further study aligned with your role and career aspirations.
• Paid professional memberships and subscriptions.
• A year-round wellbeing program beyond an EAP, including complimentary seated massages, annual flu vaccinations, health and skin checks and wellbeing events designed to support you.
• Fresh fruit provided regularly in the office to keep you fuelled throughout the week.
• Novated leasing options and discounted health insurance.

Why MIPS?

At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice and support.

We live by our values:

Working together | Have fun | Own it | Make a difference | Embrace challenge

#JoinMIPS