Healthcare IT Support Specialist – Service Desk

PRP Diagnostic Imaging; Central Coast; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted health insurance

Gym membership

Professional development

Flexible working arrangements

State-of-the-art equipment

Job summary

PRP Diagnostic Imaging in NSW seeks a dedicated Service Desk Analyst to provide frontline IT support for our core hospital systems. Based at Woy Woy, you will troubleshoot software and hardware, manage tickets, and deliver timely, accurate guidance to doctors, technicians and admin staff.

You will work independently yet collaborate with a friendly team, ensuring high service levels, effective issue resolution and ongoing learning in a fast-paced healthcare environment.

Qualifications

• Healthcare administration experience preferred.
• Strong problem solving and customer service mindset.
• Able to work independently and in a team.

Responsibilities

• Provide frontline IT support for clinicians and staff.
• Manage and triage tickets in the service desk system.
• Troubleshoot software, hardware, and peripheral devices.
• Ensure quality control and meet performance targets.

Skills

Frontline support

Ticketing system

Healthcare administration

Radiology workflow knowledge

Tools

ITSM ticketing software

Job description

PRP Diagnostic Imaging in NSW seeks a dedicated Service Desk Analyst to provide frontline IT support for our core hospital systems. Based at Woy Woy, you will troubleshoot software and hardware, manage tickets, and deliver timely, accurate guidance to doctors, technicians and admin staff.

You will work independently yet collaborate with a friendly team, ensuring high service levels, effective issue resolution and ongoing learning in a fast-paced healthcare environment.