Service Desk Analyst – IT Support & Customer Care

For Health Group; Sydney; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

20% off Dental treatments

Employee Assistance Program (EAP) – 24

Fitness Passport – discounted gym

Zusammenfassung

ForHealth Group in Sydney's Leichhardt office is seeking a Service Desk Analyst to provide first-line IT support for employees and health practitioners. You’ll respond to requests, troubleshoot common hardware and software issues, and log cases in our service desk system while delivering friendly, professional service.

Ideal candidates are starting out in IT, tech-savvy, with a customer-focused mindset and a willingness to learn.

Qualifikationen

• Entry-level IT interest or experience preferred.
• Must be able to work on-site in Sydney and rotate shifts.
• Familiarity with ITIL is a plus but not required.

Aufgaben

• Respond to IT support requests in a friendly, professional, and timely manner
• Diagnose and resolve common hardware, software, and application issues
• Log, update, and manage tickets within the service desk system
• Provide remote support and guide users through solutions step by step
• Create and update documentation and knowledge base articles
• Provide clear information and know when to escalate more complex issues
• Follow up with users to ensure issues are fully resolved and they feel supported

Kenntnisse

Tech-savvy

Customer service

Willingness to learn

ITIL familiarity

Jobbeschreibung

ForHealth Group in Sydney's Leichhardt office is seeking a Service Desk Analyst to provide first-line IT support for employees and health practitioners. You’ll respond to requests, troubleshoot common hardware and software issues, and log cases in our service desk system while delivering friendly, professional service.

Ideal candidates are starting out in IT, tech-savvy, with a customer-focused mindset and a willingness to learn.