Service Desk Analyst - IT Support & Customer Care (On-site)

ForHealth Group; Sydney; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

20% off Dental treatments for you and 

Employee Assistance Program (EAP) - 24

Fitness Passport - discounted gym

Zusammenfassung

ForHealth Group in Sydney is seeking a Service Desk Analyst to join our Leichhardt office. You will be the first point of contact for employees and health practitioners, delivering friendly, professional support and documenting issues in the service desk system.

This role is ideal for someone starting out in IT who enjoys helping people and is eager to learn. You will gain exposure to a wide range of systems, with on-site work at our Leichhardt office and rotating weekday shifts.

Aufgaben

• Respond to IT support requests in a friendly, professional, and timely manner
• Diagnose and resolve common hardware, software, and application issues
• Accurately log, update, and manage tickets within the service desk system
• Provide remote support and guide users through solutions step by step
• Create and update documentation and knowledge base articles
• Provide clear information and know when to escalate more complex issues to senior technicians
• Follow up with users to ensure issues fully resolved and they feel supported

Jobbeschreibung

ForHealth Group in Sydney is seeking a Service Desk Analyst to join our Leichhardt office. You will be the first point of contact for employees and health practitioners, delivering friendly, professional support and documenting issues in the service desk system.

This role is ideal for someone starting out in IT who enjoys helping people and is eager to learn. You will gain exposure to a wide range of systems, with on-site work at our Leichhardt office and rotating weekday shifts.