Healthcare Feedback Coordinator — Elevate Patient Experience

Council Jobs; Canberra; On-site; AUD 103,000 - 117,000; Full time

Benefits offered by this job

Competitive pay

Salary Packaging

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite cafes and staff facilities

Job summary

Canberra Health Services is seeking a Feedback Coordinator in the Consumer Feedback Team. You will coordinate feedback and correspondence from consumers, carers and the public, ensuring concerns and compliments are addressed with professionalism and empathy.

The role reports to the Director, Office of the CEO, and supports open disclosure and executive advisory work. The position is a temporary contract for eight months with possible extension, located at the ACT health service premises.

Responsibilities

• Coordinate and manage feedback across CHS to ensure timely responses and effective resolution of concerns.
• Prepare advice for CHS executives and other stakeholders with professionalism and integrity.

Job description

Canberra Health Services is seeking a Feedback Coordinator in the Consumer Feedback Team. You will coordinate feedback and correspondence from consumers, carers and the public, ensuring concerns and compliments are addressed with professionalism and empathy.

The role reports to the Director, Office of the CEO, and supports open disclosure and executive advisory work. The position is a temporary contract for eight months with possible extension, located at the ACT health service premises.