Feedback & Patient Experience Coordinator

ACT Health; Canberra; Hybrid; AUD 103,000 - 117,000; Full time

Benefits offered by this job

Competitive pay and working conditions

Salary Packaging with fringe benefits

Flexible working conditions

Employee Assistance Program

Onsite facilities

Job summary

ACT Health's Canberra Health Services is seeking a Feedback Coordinator in the Consumer Feedback Team to manage and respond to feedback across CHS with empathy and professionalism. You will work with consumers, carers and public stakeholders, contributing to a coordinated approach to feedback management that supports service improvement and safer patient experiences.

The role reports to the Director, Office of the CEO, and involves preparing advisory material for executives and ministers, with

Responsibilities

• Coordinate and manage feedback across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism and integrity.
• Provide timely and effective responses and support resolution of concerns.
• Assist with open disclosure processes and prepare advice for CHS executives, Ministers and other stakeholders.

Job description

ACT Health's Canberra Health Services is seeking a Feedback Coordinator in the Consumer Feedback Team to manage and respond to feedback across CHS with empathy and professionalism. You will work with consumers, carers and public stakeholders, contributing to a coordinated approach to feedback management that supports service improvement and safer patient experiences.

The role reports to the Director, Office of the CEO, and involves preparing advisory material for executives and ministers, with